Discover I&R Virtual Conference

The go-to conference with no travel for front-line professionals.

Thursday, November 2, 2023
11:00 AM (EDT)
to Friday, November 3, 2023 at 4:30 PM (EDT)

The 2023 Discover I&R Conference is the premier virtual event for those working on the front lines of community and resource navigation. This 2-day virtual event will provide insight and education on trending topics as well as a few select recordings from the AIRS 2023 In-Person Discovery Conference. Get ready to network with peers and discover the best practices of information and referral. 

Ticket sales are closed! You can use this link to access the web app version of this event, after registering!

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Attendees of the virtual conference will receive the badge below for their website, email or social media use.

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Attendee Information Sheet

Attendee FAQ 

Featured Sessions

Get ready for two days of training designed to encourage and equip your I&R team! Check out the first five session announcements below:

Keynote: What's in a Word? The Critical Nature of DEI Language
Presented by: Sonya Ware
Communities' diversity, equity, and inclusion efforts often focus on how employees and volunteers are treated within those agencies, how funding decisions are made, and efforts in speaking to consumers. These efforts should also focus on the resource databases and the language contained within them. As one of the most important features of a resource database, resource database curators should carefully select language that reflects the diversity of those who view the database online and the specialists using it to retrieve assistance for individuals in need.  
Jess RonneSpotlight Session: Advancing Your Mission Through Storytelling
Jess Ronne | Founder and CEO of The Lucas Project & Best-Selling Author
Whether for grants, donors, or to position your organization as a resource in your community, the ability to weave a story is priceless. Best-selling author and disability advocate Jess Ronne will share how she grew her mission's following by thousands through storytelling. She'll also share her personal story to encourage the audience that even the most trying times can be leveraged for good.

Adding Empathy and Compassion into Your Toolkit
Sandra Ray | Inform USA
Build your connection toolkit with empathy and compassion. Both are essential for quality information and referral contacts and are required by the Inform USA Standards. You'll learn what these concepts are ... and what they are not. Walk away with hands-on tools to help you increase your skills for your next contact.

Deliberate Self-Care
Sherrard Crespo, LCSW | VIA LINK
Experiencing daily stress can affect our brains and can lead to burnout/vicarious trauma/compassion fatigue. Learn how intentional self-care can un-do these stress effects and instill resiliency in our brains. You will receive practical solutions for self-care and how they will build strength and resiliency in your mind and body.

Veterans Justice Outreach and Reentry Programs: How the VA Helps Justice-Involved Veterans
Matt Miller | St. Louis Health Care System
Veterans with police involvement, criminal charges, or incarceration often struggle to navigate traditional justice systems and obtain positive outcomes. The Veterans Administration has two programs that partner with justice systems to improve outcomes for those veterans and their communities. This workshop describes those programs' missions, methods, and partnerships. Learn how and when these programs can help and how to refer veterans to them in their communities.

Taxonomy and the I&R Data Ecosystem
Theresa Paltzat | Canadian Mental Health Association
How do you envision your information and referral database? Do you picture it as a directory with the key information for the thousands of calls your team answers yearly? Or do you see your database as one piece in a complex data ecosystem? Review recent projects that aligned taxonomy use across three database teams, including one team from the healthcare system. This session will combine examples of call referrals, website searches, and ongoing data reports and discuss how these components are connected and how I&R agencies can leverage this connection to improve the full data ecosystem.


Attendees of the virtual conference will receive the badge below for their website, email or social media use.

Download Session List & Descriptions

View Full Session List 

  • All sessions will be held via Zoom through the Whova App (available on desktop or mobile). Attendees will have the option to turn on closed captions through Zoom or Google Translate.
  • Presenter slides will be made available as PDFs through the Whova app as they are received.
  • Sessions will remain available on the Whova App for 90 days, after which they will be available on the Inform USA Learn Platform.
  • If you have other accessibility needs, please email for specifics on how we may be able to help.

For More Information:

Laura Zile

Laura Zile


Inform USA National Office