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Training resources and webinars.
Inform USA Webinar - Anatomy of a Good Call
What is being measured and evaluated in an interaction with a client? Who defines what a "good"...
Inform USA Webinar - Supporting Individuals in Crisis and Navigating Challenging Contacts
This webinar will provide an overview of ways to respond to individuals in crisis and/or suicidal...
Price:
$0
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Inform USA Webinar - Identifying and Empowering Problem Callers - Be an I&R Wizard
When people need help and don’t know where to turn, they follow the yellow brick road to...
Inform USA Webinar - Introduction to Uncomfortable Conversations
The Inform USA Equity and Access Committee proposes a webinar on people libraries and...
Inform USA Webinar Communication Techniques and Questions for Maximum Impact in Community Navigation
The Community Navigation assessment process uses a variety of communication techniques and...
Conference Registration Change Fee 2026
After March 1, 2026 all changes needing to be made for 2026 conference registrations will require...
Price:
$50
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Recertification
If your organization has a Platinum level membership, click here for the discounted application....
Online Certification Exam
To be eligible for certification, Inform USA requires at least:
1 full year of employment in...
Certification Exam Retake
Use this form only if you have tested within the the past year and are applying to retake the exam.
Recertification Payment
If your organization has a Platinum level membership, click here for the discounted application....
Accreditation Application (payment in full up front)
Inform USA Accreditation is a five phase process that measures information and referral...
Partnership Accreditation - Resource Database Application
Inform USA Resource Database Partnership Accreditation is awarded to Community Navigation...
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Inform USA I&R Salary Survey (2025)