Products & Services
Training resources and webinars.
Inform USA Webinar - Anatomy of a Good Call
What is being measured and evaluated in an interaction with a client? Who defines what a "good"...
Inform USA Webinar - Identifying and Empowering Problem Callers - Be an I&R Wizard
When people need help and don’t know where to turn, they follow the yellow brick road to...
![Inform USA Webinar - Introduction to Uncomfortable Conversations](https://assets-002.noviams.com/novi-file-uploads/airs/ecommerce/products/difficult-conversations-400-x-225-px.png)
Inform USA Webinar - Introduction to Uncomfortable Conversations
The Inform USA Equity and Access Committee proposes a webinar on people libraries and...
![Grand Gathering Virtual Edition + Recordings Add-On](https://assets-002.noviams.com/novi-file-uploads/airs/ecommerce/products/watch-1-1.png)
Grand Gathering Virtual Edition + Recordings Add-On
Share the Grand Gathering with your team! We’re bringing select tracks to you through a...
![Comedy Night with River City Improv](https://assets-002.noviams.com/novi-file-uploads/airs/ecommerce/products/improv-1.png)
Comedy Night with River City Improv
Join your peers for some clean-ish comedy, dinner, and laughs with the award-winning River City...
Price:
$40
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![Information & Referral Onboarding Manual](https://assets-002.noviams.com/novi-file-uploads/airs/ecommerce/products/screen-shot-2023-06-01-at-85119-am-1.png)
Information & Referral Onboarding Manual
The Inform USA I&R Training Manual is a foundation for the art and practice of Information and...
Resource Database Curators Manual
In the Resource Database Curator Manual (Volume 3), curators learn insights into standard human...
![Community Resource Specialist Training Manual](https://assets-002.noviams.com/novi-file-uploads/airs/ecommerce/products/training-manual-1-250-×-250-px-250-×-250-px.png)
Community Resource Specialist Training Manual
One of the centerpieces of AIRS training, the Community Resource Specialist Manual (Volume 2)...
![I&R Training Manual Quiz Questions & Answers](https://assets-002.noviams.com/novi-file-uploads/airs/ecommerce/products/training-manual-1-250-×-250-px-250-×-250-px-250-×-250-px.png)
I&R Training Manual Quiz Questions & Answers
Each chapter in the three volumes of the training manual ends with quiz questions designed to test...
![I&R Training Bundle Volumes 1 - 3](https://assets-002.noviams.com/novi-file-uploads/airs/ecommerce/products/training-manual-1-250-×-250-px-1-1.png)
I&R Training Bundle Volumes 1 - 3
BEST VALUE | All Three Volumes + Question and Answer Booklets
The Inform USA I&R Training...
Recertification
To apply for recertification, complete the following steps:
Enter your training hour details...
On-Site Certification Exam
To be eligible for certification, Inform USA requires at least:
1 full year of employment in...