Getting Started

Whether you are submitting a first-time accreditation application or a re-accreditation, feel free to use these optional preparation tools: 

• Watch a video that overviews the Accreditation process

Traditional Accreditation: 

• First Time Accreditation Applicant Timeline
  • This timeline is the default for a first-time applicant, who has 18 months to complete the process. 
• Re-accreditation Applicant Timeline 
  • This timeline is the default for a re-accreditation applicant, who has 12 months to complete the process. 
• Documentation Checklist Tool 
  • This checklist can be used to compile your documentation to ensure that you have everything ready to go... and/or get it updated to reflect current practices. 
• Narrative Responses Tool

Partnership Accreditation: 

A resource database partnership accreditation is for organizations who subcontract their contact handling to an already traditionally accredited center.

• • Resource Database Partnership Applicant Timeline 
  • Resource Database Documentation Checklist tool 

A contact center partnership accreditation is for organizations who subcontract their resource database services to an already traditionally accredited center.

• • Contact Center Partnership Applicant Timeline 
  • Contact Center Documentation Checklist tool 

Click here to start your application!