Community Navigation Vendors
We are grateful to these businesses/organizations who offering a products or services to support the Community Navigation sector!
CONTACT CENTER SERVICES
Organizations that provide outsourced contact center staffing, operations, and customer engagement services.
Provides Cloud-based Contact Center Staffing and Customer Service Support, Including for 211 Lines and Disaster Response, Across Voice, Chat, Email, and Sms.
Offers contact center and customer experience services, including a call-recording and data-tagging tool used by some 211 operators to organize call information.
Runs toll-free call centers and digital outreach services, connecting callers with health and social-service specialists by phone, SMS, and web chat.
CONTACT CENTER TECHNOLOGY SOLUTIONS
Technology platforms that support Community Navigation operations, including telephony, texting, CRM, and case management systems.
Telephony
Provides secure contact center technology with voice, chat, text, video, and AI-powered communication tools for community navigation and human services organizations.
CRM & Case Management
Information and referral software used by some 211s for contact center CRM, resource database management, and reporting.
Provides a referral and care-coordination platform connecting healthcare, government, and community-based organizations, with tools to track referrals and outcomes.
Provides the CommunityOS platform, used by 211s and related agencies for resource directories, referral tracking, case management, and disaster response.
Texting & Messaging
Provides a short code text-messaging platform (PreventionPays Text) for 211s, helplines, and other health and human-service agencies, including conversational texting, SMS surveys, appointment reminders, and automated intake/chatbot tools.
AI TOOLS
Artificial intelligence solutions that enhance Community Navigation workflows and efficiency.
Provides AI voice, text, and web tools that automate intake, eligibility screening, document collection, and appointment scheduling for agencies, supporting 100+ languages.
Provides AI chat and triage tools built for 211 networks and Area Agencies on Aging to help route requests and surface information on caller needs.
Provides AI-based tools intended to help information and referral specialists handle routine tasks and communicate with callers in different languages.
DATA SHARING
Solutions that facilitate interoperability, information exchange, and coordinated service delivery.
LANGUAGE ACCESS
Language interpretation and translation services.
SOFTWARE DEVELOPMENT
Custom software development and technology consulting.
Provides custom website and application development and technical staff augmentation services.
DATA STANDARDS & DATA QUALITY
Organizations focused on data quality, standards, taxonomy, and interoperability.
Provides resource-data curation, clean-up, and quality-management services for information and referral (I&R) providers.
CONSULTING & ADVISORY
Consulting, strategy, and advisory services for Community Navigation organizations.
Voice of Rich
A consulting practice that works with 211, 988, and 911 systems on strategic planning, technology transitions, quality assurance, and disaster-coordination planning.
