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Membership FAQs

Inform USA is more than a professional association, it’s a collective movement strengthening how people connect to help. By joining Inform USA, you become part of a network committed to improving access to health and human services through standards, collaboration, and innovation.

Whether you are a 211 provider, nonprofit leader, government partner, or mission-driven organization, membership connects you to the people, tools, and credibility needed to elevate your impact. 

  • Call navigator/call specialist

  • Call center manager 

  • Database specialist or manager 

  • Social worker 

  • Community health worker 

  • Caseworker / case manager 

  • Client advocate

  • Independent living specialist

  • Kinship locator 

  • Health services coordinator 

  • Librarian

  • Community support organization (such as Community Action Program, Catholic Social Services, Lutheran Social Services, etc)

  • 211 or other community navigation program 

  • ADRC (Aging and Disability Resource Center)

  • 311 or Mayor’s office hotline 

  • Closed loop referral system/program 

  • United Way

  • Community resource hub

  • AAA (Area Agency on Aging) or Information and Assistance Program

  • 988 or other crisis or suicide prevention hotline 

  • Addiction hotline 

  • Community library

  • Transitional/Supportive housing program

  • Health issues hotline or Health Foundation 

  • Support line for special populations (children/youth, domestic violence or sex trafficking victims, military, caregiver support programs, individuals transitioning out of jail/prison, LGBTQ+)

  • Workplace/workforce information and referral / Human resources

  • Disability support program

  • Peer support hotline (NAMI, AA)

  • Community Health Program

  • County Department of Human Services or Social Services

Elevate Your Organization’s Impact

Membership supports the full ecosystem of Community Navigation, from frontline specialists to executive leadership.

As a member, you gain:

  • Nationally recognized standards and accreditation that strengthen trust and accountability

  • Professional development and training designed for real-world navigation work

  • Access to thought leadership shaping the future of Community Navigation

  • A unified voice advocating for the value of information and referral services

When organizations align around shared practices, communities receive more consistent, equitable support.

Build Meaningful Connections Across North America

Inform USA brings together professionals who understand the complexity of connecting people to services.

Membership opens the door to:

  • A collaborative network of peers and innovators

  • Conferences and events designed to spark ideas and partnerships

  • Communities of practice that help solve challenges faster

  • Opportunities to share your expertise and learn from others

You’re not just joining an organization, you’re joining a community that moves the field forward together.

Strengthen Your Team and Grow Careers

Retention and workforce development are essential to sustainable Community Navigation.

Members benefit from:

  • Certification pathways that help staff grow professionally

  • Resources that support recruitment, training, and leadership development

  • Best practices that transform roles into long-term careers, not stepping stones

Investing in your team strengthens your organization and the communities you serve.

Gain Visibility and Credibility

Being part of Inform USA signals a commitment to excellence.

Members receive:

  • Recognition aligned with nationally respected standards

  • Opportunities to showcase programs, innovations, and success stories

  • Increased visibility among partners, funders, and peers

In a rapidly evolving sector, credibility matters and membership reinforces your leadership.

Yes!  There are several options in order to best meet your needs. We have:

  • three levels for non-profits (based on budget, or our premium packages with the most member benefits) 
  • one level for individual (students, military members or retirees)
  • and two levels for for-profit companies that offer products or services to the field,  including private consultants

Joining Inform USA is not just about benefits, it’s about belonging to a movement that believes every person deserves access to the right help at the right time.

Together, we are:

  • Strengthening Community Navigation as a profession

  • Expanding access to services across diverse communities

  • Building a future where connection drives better outcomes

Become A Member Today