Inform USA Webinar - Identifying and Empowering Problem Callers - Be an I&R Wizard

When people need help and don’t know where to turn, they follow the yellow brick road to their local I&R Wizard and expect a miracle. Experienced I&R Specialists know there isn’t any magic - just hard work and a lot of resources. This session, presented by Richard Smith of Senior Resources of Guilford, based in Greensboro, North Carolina, will help I&R Specialists identify the different personalities of potential problem callers who have trouble realizing their own potential. Whether they are Cowardly Lions, Scarecrows or Tin Men, you will better understand how to overcome barriers and empower your callers to combine your referrals with their own resources and problem-solving skills to get to where they are going.