📘Member Resource Library
Tools, Documents and Resources Exclusively for Members
INFORM USA MEMBERSHIP INFO
CORE I&R DOCUMENTS
The following documents are available exclusively for members of Inform USA and are not intended to be replicated or distributed outside of the membership. Many documents are still branded as the Alliance of Information and Referral Systems (AIRS). These documents are being reviewed and rebranded. Updated documents will be posted as they're finalized, and notifications will be shared via the Networker.
I&R Introduction to Call Center Management
I&R Resource Database Quality Guide
Inform USA Standards and Quality Indicators for Professional Information and Referral
Inform USA Accreditation Manual
Inform USA 2024 Membership Survey Report
Information and Referral Training Manuals
PROMISING PRACTICES
The following are practices and templates identified through the Accreditation process to be promising in their value and applicability to excellent information and referral services. They are organized in the Sections as outlined in the Standards.
- SERVICE DELIVERY
- RESOURCE DATABASE
- COOPERATIVE RELATIONSHIPS
- DISASTER PREPAREDNESS
- ORGANIZATIONAL EFFECTIVENESS
- OVERALL LIST
EXCLUSIVELY FOR
