Inform USA Salary Survey

The Inform USA Salary Survey is the definitive resource for accurate, up-to-date compensation data tailored specifically to the needs of community navigation organizations and contact centers across North America.

Each year, Inform USA conducts the only international salary and benefits survey designed by our field, for our field. Whether you're a 211, AAA, ADRC, or blended organization, your input helps shape the most trusted source of workforce data in our sector.

In 2024, 172 organizations participated in the US — representing nearly every state and a wide range of I&R models.

What's in the Report?

• Salary data for key roles (Managers, Call Center Supervisors, Database Curators, Community Resource Specialists, and more)

• Compensation trends across 211s, AAAs, ADRCs, and blended models

• Staffing levels and budget insights (e.g., average I&R program size in 2024: 15.8 FTEs)

• Benefit offerings and professional development budgets

• Trends in remote work, certification incentives, and salary growth (all five roles saw 13–30% increases in 2024)

Check out the last year's report: 2024 Salary Survey

Have questions? Contact us at info@informusa.org.