Database Quality Assurance Policy HWMI This policy guides the organization's quality assurance practices for its resource database by clearly outlining the purpose, procedure and supporting tool for the work. Courtesy of Heart of West Michigan United Way's 2-1-1 Continue Reading
Database Quality Assurance Rubrics and Worksheet HWMI This tool guides curators through a comprehensive review of agency records, using criteria informed by the Inform USA Database Curator’s Manual, as well as the locally customized taxonomy and style guide as reference points. Courtesy of... Continue Reading
Expected Training Outcomes for CRS This document provides clear expectations and examples of what CRS's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta Continue Reading
Resource Database TOC Learning Outcomes This document provides clear expectations and examples of what CRS-DC's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta Continue Reading
Database Audit Form This database audit form is very comprehensive; an excellent objective tool for auditing the work of database curators. Courtesy of 211 Contact Center - United Way of Greater Atlanta Continue Reading
211 and TogetherNow’s MyWayFinder partnership 211 and TogetherNow have partnered to build a community-centered system that connects individuals and service providers to accurate, up-to-date human service resource information, with the added ability to send and receive closed-loop... Continue Reading
Community Connections Desk (CCD) The Community Connects Desk (CCD), located within the City of Rochester Courthouse, offers in-person service navigation to individuals during court hours. Community members may be referred by judges or other court personnel to meet with a Community Navigator,... Continue Reading
Annual Report 2023 - 211 of DuPage County This two-page easy-to-read report highlights the activity of the I&R service including the number of contacts, needs and referrals, call trends by the month, the nature of requests, unmet needs, requests by geographic area and data about the region... Continue Reading
Day by Day Training Agenda Database This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County Continue Reading
Day by Day Training Agenda Specialist This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County Continue Reading
211 Community Outreach Process This is an example of a post-event report that includes local event overview info, key metrics, evaluation and recommendations for the following year. Courtesy of 211 - PATH Inc. Continue Reading
Interview Questions for Service Navigators The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information Services Continue Reading
