Letter from Inform USA Board of Directors
A letter from the Inform USA Board of Directors in response to recent world events. Continue Reading
Date posted06/19/2025
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Announcement of Upcoming Leadership Transition
Important announcement about an upcoming leadership transition at Inform USA. Continue Reading
Postedby Katie Appold
Date posted06/12/2025
Management Flow Chart
Written by Mary Cooksey, former Director of 2-1-1 Texas A Call for Help and current Inform USA Accreditation Reviewer When I was the director of 2-1-1 Texas A Call for Help, I often felt overwhelmed by the numerous high-priority tasks and the pressure to address them all simultaneously. To... Continue Reading
Date posted05/30/2025
Our Thoughts are with our Canadian Counterparts
A brief letter from Executive Director, Katie Appold and President, Pam Hillier regarding U.S. and Canada relations. Continue Reading
Postedby Katie Appold
Date posted04/7/2025
Are You Preparing for Self-Service Options. You Should.
The contact center industry, however, is evolving. More people are seeking and, in some cases, demanding self-service options. Continue Reading
Postedby Sandra Ray
Date posted04/1/2025
Resources in Response to the recent Executive Orders
In response to President Trump's recent Executive Orders, we recognize the critical role that non-profit organizations and the Information and Referral (I&R) sector play in supporting individuals and communities across the country. To assist those who may be impacted, the following is a list... Continue Reading
Date posted01/31/2025
Caring for Yourself While Caring for Others During a Disaster
As an I&R professional, you play a critical role in supporting communities during disasters like the current fires in LA. But in times of crisis, prioritizing your well-being is crucial, especially when experiencing a disaster. Neglecting self-care can lead to burnout, making it harder to... Continue Reading
Postedby Leah Hayes
Date posted01/28/2025
The Risks and Opportunities of AI in I&R Part 2: Guess Machines in an Answer Business
This is the second post in a series about the Risks and Opportunities of AI in I&R. In this post, we’ll consider Large Language Models (LLMs) like ChatGPT, and analyze the many risks and potential opportunities that they present to Information-and-Referral providers. Continue Reading
Postedby Greg Bloom
Date posted09/12/2024
Using AI to Help Create a Standardized Style Guide
Welcome Tori Greer of Inform Florida to the blog, to talk about their innovative use of AI tools to facilitate alignment of many different styleguides into one shared statewide styleguide. Continue Reading
Postedby Victoria Greer
Date posted08/21/2024
Inform USA Surveys
Now, through August, Inform USA is collecting data for the 2024 Salary Survey. The resulting report will provide information about the compensation and benefits for key positions in Information and Referral (I&R) programs across the US and Canada. Continue Reading
Postedby Sarah Pottelberg
Date posted08/6/2024
Inform USA Standards - Version 10.0
An updated version of the Standards for Information and Referral has been released! Continue Reading
Date posted07/25/2024
The Risks of AI in I&R: Part 1
In May, I presented a session on the Risks of AI in I&R at the 2024 Inform USA Grand Gathering in Grand Rapids Michigan – it was probably my most popular session in 10 years of these conferences. So I'll recap a summary here in a series of posts. Continue Reading
Postedby Greg Bloom
Date posted07/2/2024