Written by Mary Cooksey, former Director of 2-1-1 Texas A Call for Help and current Inform USA Accreditation Reviewer When I was the director of 2-1-1 Texas A Call for Help, I often felt overwhelmed by the numerous high-priority tasks and the pressure to address them all simultaneously. To... Continue Reading
A brief letter from Executive Director, Katie Appold and President, Pam Hillier regarding U.S. and Canada relations. Continue Reading
The contact center industry, however, is evolving. More people are seeking and, in some cases, demanding self-service options. Continue Reading
In response to President Trump's recent Executive Orders, we recognize the critical role that non-profit organizations and the Information and Referral (I&R) sector play in supporting individuals and communities across the country. To assist those who may be impacted, the following is a list... Continue Reading
As an I&R professional, you play a critical role in supporting communities during disasters like the current fires in LA. But in times of crisis, prioritizing your well-being is crucial, especially when experiencing a disaster. Neglecting self-care can lead to burnout, making it harder to... Continue Reading
This is the second post in a series about the Risks and Opportunities of AI in I&R. In this post, we’ll consider Large Language Models (LLMs) like ChatGPT, and analyze the many risks and potential opportunities that they present to Information-and-Referral providers. Continue Reading
Welcome Tori Greer of Inform Florida to the blog, to talk about their innovative use of AI tools to facilitate alignment of many different styleguides into one shared statewide styleguide. Continue Reading
Now, through August, Inform USA is collecting data for the 2024 Salary Survey. The resulting report will provide information about the compensation and benefits for key positions in Information and Referral (I&R) programs across the US and Canada. Continue Reading
An updated version of the Standards for Information and Referral has been released! Continue Reading
In May, I presented a session on the Risks of AI in I&R at the 2024 Inform USA Grand Gathering in Grand Rapids Michigan – it was probably my most popular session in 10 years of these conferences. So I'll recap a summary here in a series of posts. Continue Reading
Inform USA, the industry association representing information-and-referral (I&R) providers across government and nonprofit human service sectors, has added Greg Bloom to their team as the Sr. Director of Strategy and Partnerships. Greg is best known for his work leading the Open Referral... Continue Reading
Matthew Hundley, Certification Director for Inform USA has achieved the highly regarded CCP certification through the Institute for Credentialing Excellence. Continue Reading
