Promising Practice: Annual Report 2023 - 211 of DuPage County This two-page easy-to-read report highlights the activity of the I&R service including the number of contacts, needs and referrals, call trends by the month, the nature of requests, unmet needs, requests by geographic area and data... Continue Reading
Promising Practices: Day by Day Training Agenda Database This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County This organization was on the 2022 accreditation manual/criteria when this document was... Continue Reading
Promising Practice: 211 Community Outreach Process This is an example of a post-event report that includes local event overview info, key metrics, evaluation and recommendations for the following year. Courtesy of 211 - PATH Inc. This organization was on the 2022 accreditation manual/criteria... Continue Reading
Promising Practice: Data Snapshot This one-page, easy-to-read report highlights important data such as trends in needs and unmet needs in specific geographic areas, the results of two key quality assurance indicators, links to outreach materials, agency 211 profiles, and training requests. ... Continue Reading
Promising Practice: Resource Specialist Interview Questions The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information... Continue Reading
Promising Practice: Interview Questions for Managers The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information Services This... Continue Reading
Promising Practice: Interview Questions for Service Navigators The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information... Continue Reading
Written by Mary Cooksey, former Director of 2-1-1 Texas A Call for Help and current Inform USA Accreditation Reviewer When I was the director of 2-1-1 Texas A Call for Help, I often felt overwhelmed by the numerous high-priority tasks and the pressure to address them all simultaneously. To... Continue Reading
Promising Practice: Standard Operating Procedure regarding Community Engagement Describes the regular routines, used by Indiana 211, to ensure they are meeting their individual and team goals related to spreading public awareness about Indiana 211 and seeking new resources in identified target... Continue Reading
Promising Practice: Target Community Guide This document describes how Indiana 211 uses data on resource referrals and unmet needs to identify target communities for seeking new resources, as well as call data to identify target communities for public awareness (see Standard 24.1 for more... Continue Reading
Promising Practice: Succession Plan This document emphasized the importance of continuously preparing and cross-training specific positions to be able to seamlessly take on another role if a key position becomes vacant. The easy-to-follow chart was a plus. Courtesy of 211 Eastern Region -... Continue Reading
Promising Practices: "Printable Community Resource List" tool In response to many requests from individuals and groups all over the state to have a personalized, printable, trusted, and up-to-date resource list, Indiana 211 developed the ability for anyone to do just that. Powered by the Indiana... Continue Reading
