Promising Practices

Certification Finance and Funding Industry News Inform USA Programs Promising Practices Promising Practices : Cooperative Relationships Promising Practices : Disaster Preparedness Promising Practices : Org Effectiveness Promising Practices : Resource Database Promising Practices : Service Delivery

211 Listing Policy, courtesy of Canadian Mental Health Association - Edmonton Region
211 Listing Policy, courtesy of Canadian Mental Health Association - Edmonton Region

211 Listing Policy Check out this “listing policy” that really reflects the local service and area. Courtesy of Canadian Mental Health Association - Edmonton Region Continue Reading

Date posted09/29/2022


Evaluation Tool for an I&R Specialist, courtesy of United Way of Abilene
Evaluation Tool for an I&R Specialist, courtesy of United Way of Abilene

Evaluation Tool for an I&R Specialist This tool has various components to help assess the readiness of a call taker including; a pre-training self-assessment, selecting the correct call type, choosing proper taxonomy, name that presenting need, searching for local programs, etc.... Continue Reading

Date posted09/26/2022


Evaluation Tool, courtesy of 211 Texas A Call for Help - United Way of Abilene
Evaluation Tool, courtesy of 211 Texas A Call for Help - United Way of Abilene

Evaluation Tool This Evaluation Tool Document, used to measure the level of competency for Community Resource Specialists and Data Curators is well done. Courtesy of 211 Texas A Call for Help - United Way of Abilene Continue Reading

Date posted09/23/2022


Continuity of Operations & Disaster Plan, courtesy of 211 Texas - United Way for Greater Austin
Continuity of Operations & Disaster Plan, courtesy of 211 Texas - United Way for Greater Austin

Continuity of Operations & Disaster Plan This Emergency Operations and Business Continuity Plan is comprehensive. The plan includes contact information for key staff, vendors, and community partners. A document such as this would be very useful for I&R's during a disaster event.... Continue Reading

Date posted09/19/2022


Lethality Assessment Policy and Procedure, courtesy of 211 Texas - United Way of Greater Austin
Lethality Assessment Policy and Procedure, courtesy of 211 Texas - United Way of Greater Austin

Lethality Assessment Policy and Procedure In addition to including key elements for crisis assessment and response, this document reflects a template for policies and procedure. They provide the purpose, the policy and processes or instructions. In other words, they explain why the policy... Continue Reading

Date posted08/1/2022


Community Needs Assessment, courtesy of Ashtabula County Community Action
Community Needs Assessment, courtesy of Ashtabula County Community Action

Community Needs Assessment A very detailed report that reviews the social and human services landscape in Ashtabula County and identifies unmet needs, gaps in services and makes recommendations for improved service delivery. This is a very good example of how the agency and 2-1-1 can leverage... Continue Reading

Date posted06/29/2022


Board Skills Matrix, courtesy of 211 Nova Scotia
Board Skills Matrix, courtesy of 211 Nova Scotia

Board Skills Matrix The matrix tracks the skills and experience of each board member, which indicates the existing capacity of the board and places of potential growth. Courtesy of 211 Nova Scotia Continue Reading

Date posted05/11/2022


ADRC I&R Crisis Intervention Calls, courtesy of ElderSource
ADRC I&R Crisis Intervention Calls, courtesy of ElderSource

ADRC I&R Crisis Intervention Calls This document not only addresses mental health crisis but also clearly defines other types of crises, with detailed steps on how to respond. Courtesy of ElderSource Continue Reading

Date posted04/30/2022