What Members are Reading:

Contact Center Management on Fast Forward

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

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The Tipping Point How Little Things Can Make a Big Difference

The Tipping Point: How Little Things Can Make a Big Difference: Gladwell,  Malcolm: 9780316346627: Amazon.com: BooksThe tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire. Just as a single sick person can start an epidemic of the flu, so too can a small but precisely targeted push cause a fashion trend, the popularity of a new product, or a drop in the crime rate. This widely acclaimed bestseller, in which Malcolm Gladwell explores and brilliantly illuminates the tipping point phenomenon, is already changing the way people throughout the world think about selling products and disseminating ideas.

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Finding Purpose at Work

Finding Purpose at Work: Salvagno, Davin, Blanchard, Ken: 9781098333737:  Amazon.com: Books

Smart Brevity The Power of Saying More with Less

Smart Brevity: The Power of Saying More with Less: VandeHei, Jim, Allen,  Mike, Schwartz, Roy: 9781523516971: Amazon.com: BooksBrevity is confidence. Length is fear. This is the guiding principle of Smart Brevity, a communication formula built by Axios journalists to prioritize essential news and information, explain its impact and deliver it in a concise and visual format. Now, the co-founders of Axios have created an essential guide for communicating effectively and efficiently using Smart Brevity—think Strunk and White’s Elements of Style for the digital age.

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Blindspot Hidden Biases of Good People

Blindspot: Hidden Biases of Good People by Mahzarin R. Banaji, Anthony G.  Greenwald, Paperback | Barnes & Noble®I know my own mind.
I am able to assess others in a fair and accurate way.

These self-perceptions are challenged by leading psychologists Mahzarin R. Banaji and Anthony G. Greenwald as they explore the hidden biases we all carry from a lifetime of exposure to cultural attitudes about age, gender, race, ethnicity, religion, social class, sexuality, disability status, and nationality.

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