Contact Handling - Information Gathering, from 211 Missouri and Southwest Illinois

Promising Practice: Contact Handling - Information Gathering

• In addition to identifying the information collected from inquirers and how it is used, the policy conveys how collecting the information can build a connection with the inquirer and to fully understand and be able to address the inquirer’s needs.  Examples are provided such as suggestions about how to explain why demographic information is requested.

Courtesy of 211 Missouri and Southwest Illinois - United Way of Greater St. Louis

This organization was on the 2022 accreditation manual/criteria when this document was identified as a Promising Practice.