Texting Policies and Procedures, from 211 Missouri and Southwest Illinois

Promising Practice: Texting Policies and Procedures

• The policy provides guidance for the process and in utilizing the system for responding to text requests from inquirers, geared toward assuring the inquirer receives the information they need and has a positive experience. 

Courtesy of 211 Missouri and Southwest Illinois - United Way of Greater St. Louis

This organization was on the 2022 accreditation manual/criteria when this document was identified as a Promising Practice.