Roberts Model - Tool for Crisis Calls, courtesy of 211 - Distress Centre Calgary

Promising Practice: Roberts Model - Tool for Crisis Calls

• Roberts Model of Crisis Intervention training could greatly enhance the skill level and reduce the fallout for a CRS handling difficult, demanding, & hysterical callers. 

Courtesy of 211 - Distress Centre Calgary

This organization was on the 2022 accreditation manual/criteria when this document was identified as a Promising Practice.