Evaluation Tool for an I&R Specialist, courtesy of United Way of Abilene

Promising Practice: Evaluation Tool for an I&R Specialist

• This tool has various components to help assess the readiness of a call taker including; a pre-training self-assessment, selecting the correct call type, choosing proper taxonomy, name that presenting need, searching for local programs, etc. 

Courtesy of United Way of Abilene

This organization was on the 2022 accreditation manual/criteria when this document was identified as a Promising Practice.