Inform USA Webinar Communication Techniques and Questions for Maximum Impact in Community Navigation

The Community Navigation assessment process uses a variety of communication techniques and questions. The methods you’ll use will help build rapport and help you find out what someone needs. They are also crucial for helping you identify the barriers someone may face when accessing services. In this webinar, we’ll talk through the most common communication techniques and the best ways to ask both open- and closed-ended questions to get the information you need to help someone. The methods we’ll discuss will work for both phone and text-based communications.

Attendees will learn:

• Build rapport and transition into the assessment process

• Communication techniques needed to navigate a Community Navigation conversation

• Asking questions for maximum impact and results