Putting AI to Work for Community Based Support Centers: Practical Tools and Real Outcomes from the Field

 Across the country, community-based support centers like 211s and 988s are being asked to do more with less—faster connections, better data, and smarter service. But how do you balance rising expectations with limited resources? In this timely webinar, we’ll explore how AI and communication platform upgrades can support your team, improve caller experiences, and drive operational efficiency—without disrupting your service model.

Join LinkLive’s Pat Reetz for a conversation about how AI is being implemented in I&R environments today. You’ll hear directly from organizations that have begun using AI for agent assistance, chat, and voice automation—and walk away with concrete ideas for responsibly testing and rolling out these tools in your own community.

We'll also share a live demo of LinkLive’s platform to show how Knowledge Base AI, Chatbot IVA, and Agent CoPilot can power your team and free up your frontline for what matters most—human connection.

What You’ll Learn:

• How community-based organizations like 211s are using AI to support staff and enhance the caller experience

• Simple ways to get started with AI—no rip-and-replace required

• Real-world impact from peer organizations

• Live demo of LinkLive’s AI-enabled tools for I&R

Presented by Pat Reetz, Chief Growth Officer, LinkLive

Pat Reetz leads growth, partnerships, and go-to-market strategy at LinkLive, the AI-enabled, secure communications platform purpose-built for critical industries like healthcare, finance, and social services. With over 20 years of experience in contact center technology and customer experience, Pat has a deep passion for designing intuitive, AI-powered solutions that improve both outcomes and trust. As Chief Growth Officer, he partners closely with mission-driven organizations—including 211s—to modernize engagement across voice, chat, and automation, helping teams deliver meaningful support at scale.

**This course will provide 1 hr of Inform USA Professional Development Credit