Putting AI to Work for Community Based Support Centers: Practical Tools and Real Outcomes from the Field

 Across the country, community-based support centers like 211s and 988s are being asked to do more with less—faster connections, better data, and smarter service. But how do you balance rising expectations with limited resources? In this timely webinar, we’ll explore how AI and communication platform upgrades can support your team, improve caller experiences, and drive operational efficiency—without disrupting your service model.

Join LinkLive’s Pat Reetz and special guest Greg Bloom, who led the Inform USA AI Task Force, for a conversation about how AI is being implemented in I&R environments today. You’ll hear directly from organizations that have begun using AI for agent assistance, chat, and voice automation—and walk away with concrete ideas for responsibly testing and rolling out these tools in your own community.

We'll also share a live demo of LinkLive’s platform to show how Knowledge Base AI, Chatbot IVA, and Agent CoPilot can power your team and free up your frontline for what matters most—human connection.

What You’ll Learn:

• How community-based organizations like 211s are using AI to support staff and enhance the caller experience

• Key takeaways from the Inform USA AI Task Force

• Simple ways to get started with AI—no rip-and-replace required

• Real-world impact from peer organizations

• Live demo of LinkLive’s AI-enabled tools for I&R

Presented by Pat Reetz, Chief Growth Officer, LinkLive

Pat Reetz leads growth, partnerships, and go-to-market strategy at LinkLive, the AI-enabled, secure communications platform purpose-built for critical industries like healthcare, finance, and social services. With over 20 years of experience in contact center technology and customer experience, Pat has a deep passion for designing intuitive, AI-powered solutions that improve both outcomes and trust. As Chief Growth Officer, he partners closely with mission-driven organizations—including 211s—to modernize engagement across voice, chat, and automation, helping teams deliver meaningful support at scale.

Greg Bloom, AI Task Force Lead, Inform USA

Greg Bloom is a nationally recognized advocate for open, interoperable community resource data. As the founder of Open Referral and a leader of Inform USA’s AI Task Force, Greg brings deep insight into the responsible application of technology in human services. His work helps ensure that innovations like AI are guided by ethics, accessibility, and real-world need

**This course will provide 1 hr of Inform USA Professional Development Credit