Certification Commission

The Certification Commission promotes professionalism and implementation of the Standards in information and referral through an internationally recognized credentialing program.

The Certification Commission has autonomy from the Inform USA Board in terms of policy decisions and the administration of the Certification program, in accordance with accepted national standards for credentialing programs. Members are subject to a separate confidentiality and conflict of interest policy. 

  • Charter: View the Charter

  • Meetings: The commission meets once a month on the second Tuesday of the month

  • Recruitment: Members will be selected when vacancies occur through an open application process promoted within the Inform USA membership.  

If you have any questions about the Commission, please reach out to Matthew Hundley.

If you'd like to join the Commission, please complete the Committee Interest Form!

Certification Commission

  • Gina Strafford-Ahmed

    Gina Strafford-Ahmed

    CCAP, NCRT, CPM, CRS

    Administrator of Intake & Referral, DuPage County Department of Community Services

    Chair

  • Nanette Relave

    Nanette Relave

    Senior Director, ADvancing States

    Immediate Past Chair

  • Lexie Bartunek

    Lexie Bartunek

    Community Living Connections Program Manager , Washington State DSHS/HCS-State Unit on Aging

    Member

  • Jamie Cody

    211 Director, Helpline Center

    Member

  • Shannon Jones

    Shannon Jones

    Aging Program Administrator, Tennessee Department of Disability and Aging

    Member

  • Jordan Marsh

    Resource Manager, 2-1-1/LIFE LINE (Goodwill of the Finger Lakes)

    Member

  • Crystal McEachern

    iCarol

    Member

  • Jennifer Palmer

    Jennifer Palmer

    United Way of Southwestern Pennsylvania

    Member

  • Emma Potter

    Senior Director, Service Systems , Canadian Mental Health Association - Edmonton Region

    Member

  • Matthew Hundley

    Matthew Hundley

    Inform USA National Office

    Staff Liaison

  • Sarah Pottelberg

    Sarah Pottelberg

    MLIS, CRS-DC

    Special Projects Coordinator, Inform USA National Office

    Staff Liaison