Roundtable: Quality Assurance
Wednesday, December 2, 2026
1:00 PM - 2:00 PM (EST)
Join Us Virtually
Category: Inform USA Roundtable
Session Overview
This interactive roundtable will explore how community navigation organizations can translate quality monitoring findings into practical improvements. A brief presentation will introduce a simple approach to identifying patterns, exploring contributing factors, taking action, and evaluating results. Participants will then share challenges, exchange strategies, and identify approaches they can apply within their organizations.
Participant Takeaways
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Recognize the distinction between monitoring performance and driving improvement.
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Identify ways to connect quality findings with coaching, training, and process changes.
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Explore strategies for engaging staff in quality improvement.
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Select one actionable next step for their organization.
Speaker -Kaley Newby
Bio
Kaley Newby, MS, serves as Director of Compliance and Quality Improvement at 211 Palm Beach and Treasure Coast, where she oversees quality improvement, contract compliance, three organizational accreditations, and staff training. Her work supports community navigation, crisis services, and specialty programs serving older adults, children and youth ages 0–18, and veterans. She integrates interaction monitoring, staff coaching, policy development, and data analysis to strengthen service delivery and promote continuous learning.
With a background in child dependency, early childhood development, crisis framework, and trauma-informed care, Kaley brings a people-centered approach to quality improvement. She translates findings into practical changes that empower staff, improve processes, and better serve individuals seeking support. As a facilitator of this InformUSA roundtable, Kaley looks forward to creating a collaborative space where peers can share challenges, exchange strategies, and identify practical ways to strengthen quality within their organizations.
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