Fueling the Mission: Funding Wins & Real World Challenges

Inform USA Round Tables are gatherings of Community Navigation professionals based on their position or area of work in the field. Groups gather regularly to discuss trends, best practices, or ask  questions.  An Inform USA staff member will act as the moderator, however, the group will generate and drive the conversation.

This June webinar is co-hosted by Melissa Kositzky.   

Melissa is currently the 211 Call Center / No Wrong Door Director at UPCAP Services. Melissa was hired to help build the 211 database and then took on the role of Certified Resource Specialist with the organization 22 years ago. She is responsible for overseeing and managing the 2-1-1 call center staff, the development, maintenance, and implementation of the polices/procedures and training manuals, is responsible for the maintenance of the call center database, development, and coordination of call center trainings, establishing and maintaining community relationships by serving as the 2-1-1 liaison to the community, promotion of 2-1-1 through presentations and other PR events and represents 2-1-1 to the community. Through her work with 2-1-1, she has become very knowledgeable of the local community resources and the non-profit community. Melissa is also a Certified Community Resource Specialist (CRS) and Certified Community Resource Specialist - Database Curator (CRS-DC).

Recently, she took on the role of the MI Options (No Wrong Door) Director. With this new role, she is responsible for overseeing the MI Options Person Centered Options Counselors and the day to day management, reporting, and oversight for the program.

Melissa earned her Bachelor of Science degree in Business Administration/Management from Lake Superior State University in 2009.