Supporting Individuals in Crisis and Navigating Challenging Contacts
This webinar will provide an overview of ways to respond to individuals in crisis and/or suicidal ideation, as well as how to navigate crisis conversations involving challenging contacts, including individuals presenting with frequent outreach or abusive content.
Objective 1: Attendants will develop an understanding of how to respond to individuals in crisis and connect them with appropriate resources to meet their needs
Objective 2: Attendants will learn about the differences between familiar and abusive contacts, as well as how to respond to challenging contacts when an individual is also presenting with a crisis-related need
Objective 3: Attendants will identify key differences between interacting with an individual in crisis on the phone versus a text-based modality.
Megan Stone : Megan Stone, MS, MHA is the Manager of Clinical Best Practices and Care Transitions at the 988 Suicide and Crisis Lifeline and is a Licensed Professional Counselor in the state of Missouri. Her role at the 988 Lifeline is focused on providing technical assistance, guidance, and support to 988 Suicide & Crisis Lifeline crisis contact centers on clinical best practices in crisis intervention and care transitions. Prior to working at Vibrant Emotional Health, she worked for 12 years at her local crisis center in a variety of clinical and leadership roles, providing support to the local community via mobile outreach, telephonic crisis counseling, follow-up coordination, and telehealth evaluations. Megan has a longstanding and deep commitment to supporting individuals in crisis, increasing safety for those experiencing thoughts of suicide, and guiding crisis centers in ensuring that clinical best practices are being utilized to support that mission.
Miranda DelVecchio : Miranda DelVecchio is a Clinical Coordinator on the Standards Training and Practices team at 988 and provides support to centers around violence and threat assessment, familiar individuals, and abusive contacts to the 988 Lifeline. She holds a bachelor’s degree in Developmental Sociology from Cornell University and a Master’s in Social Work from the University at Buffalo. Miranda has worked within the field of mental health services for over a decade and began her career as a crisis counselor taking calls for both her local crisis hotline and the National Suicide Prevention Lifeline (now known as 988). Miranda has remained passionate about supporting individuals in crisis throughout her career and provided SafeTALK trainings for several years to professionals in her county.
Miranda DeBruyne: Miranda DeBruyne is a Coordinator of Clinical Technologies for the 988 Lifeline, assisting crisis contact centers in implementing clinical best practices on their chat and text programs. Her role works collaboratively with crisis center representatives and experts in the suicide prevention field to ensure that online visitors experiencing suicidal crises are met with the most effective care and compassion. Miranda started her career in suicide prevention as a crisis counselor. She took calls and chats for her local crisis hotline and the National Suicide Prevention Lifeline (now known as 988). She also worked as a resource specialist and trained new crisis counselors on phone and chat/text modalities.
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