Workforce Management Webinar
- Define workforce management and what that means for contact centers of all sizes.
- Understand metrics that drive workforce management decisions.
- Develop staffing baselines to assist with day-to-day operations and how to increase staffing for surges in contact center activity.
For nearly two decades, Jud Beall has been involved in the management of contact centers around the globe. Throughout the majority of this period, he has dedicated his expertise to steering the strategic direction of workforce management in organizations. His focus includes real-time management, intraday analysis, forecasting, scheduling, and capacity planning.
Residing in Abilene, Texas, Jud and his family find joy in supporting their kids on the volleyball or tennis courts and beyond. Outside the professional realm, Jud unwinds on the back patio, skillfully grilling up delicious meals.