Partnership Accreditation - Contact Handling Application

Accreditation

Inform USA Resource Contact Center Partnership Accreditation is awarded to I&R organizations that provide Contact Handling services and formally partners (subcontracts) with a singular entity to provide Resource Database curation services. The subcontractor must already hold a full/traditional accreditation (meaning they provide both the resource database and contact handling services).

The Contact Center Partnership Accreditation process is a modified version of the traditional accreditation, aimed at ensuring the contact center operates in alignment with the Standards.

This process would involve the following phases:

Call Review Phase
Consultative Phase
Virtual Site Visit

Non-Member Price: $8,000

Member Price: $5,000

Let's Get Some Additional Information

Please complete the requested information below to finish adding Partnership Accreditation - Contact Handling Application to your cart.

Date form is completed:

Agency/Organization Name:

First time Accreditation? or Reaccreditation? Is your organization applying for a first time accreditation, or a re-accreditation?

Legal Status

Primary Type of I&R Please indicate which area your organization focuses on MOST. If you do multiple types of I&R, please indicate that in the next question.

The year your organization was incorporated: If you are a government entity, you can skip this question.

Name of Information and Referral program:

City and State/Province of I&R program:

Subcontractor providing Resource Database Management Service:

Subcontractor's Current Accreditation Award Cycle

The year your program was established: Note: Only applicable if different than the date the organization was incorporated.

Your I&R program's website:

Estimated annual I&R program budget: Gold or Silver applicants must indicate their annual budget.

Geographic area served:

Number of I&R Staff

Population of area served: Note: Please use the following website(s) to obtain this data - United States (www.census.gov) and Canada (www.statcan.gc.ca)

Do you have any software conversions planned during your Accreditation process?

Why is your organizational seeking Accreditation? Please select all that apply.

If you are required to go through Accreditation, please provide a description/reference (ex. name of contract, specific statute language)

Do you hold any other Accreditations? Please select all that apply.

Lead Contact First Name

Lead Contact (job title):

Lead Contact Last Name

Lead - Years of I&R Experience

Lead Contact (email):

Lead Contact (phone number):

Alternate Contact (full name):

Alternate Contact (job title):

Years of I&R Work Experience - Alternate Contact

Alternate Contact (email):

Alternate Contact (phone number):

What software do you use for your resource database?

Consent for Recordings of Meetings Do you give Inform USA permission to record the online meetings we have with your organization for training purposes (database review, virtual site visit)?

Consultation Agreement: I agree, on behalf of my organization, that I have read and agree to the Accreditation Agreement and have informed my Board President (or equivalent) about this application.

Name of person completing Application & signing Consultation Agreement:

Accreditation Payment Preference How would you like the invoice to be set up? *For Inform USA members, we offer the ability to split the cost of Accreditation into two payments of $3,100 each; one installment must be paid prior to starting the process.

Quantity: Add to Cart

Partnership Accreditation - Contact Handling Application

Accreditation

Let's Get Some Additional Information

Please complete the requested information below to finish adding Partnership Accreditation - Contact Handling Application to your cart.

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