Products & Services
Training resources and webinars.
Inform USA Webinar - Anatomy of a Good Call
What is being measured and evaluated in an interaction with a client? Who defines what a "good"...
Inform USA Webinar - Identifying and Empowering Problem Callers - Be an I&R Wizard
When people need help and don’t know where to turn, they follow the yellow brick road to...
Inform USA Webinar - Introduction to Uncomfortable Conversations
The Inform USA Equity and Access Committee proposes a webinar on people libraries and...
Grand Gathering Virtual Edition + Recordings Add-On
Share the Grand Gathering with your team! We’re bringing select tracks to you through a...
Comedy Night with River City Improv
Join your peers for some clean-ish comedy, dinner, and laughs with the award-winning River City...
Price:
$40
View
Information & Referral Onboarding Manual
The Inform USA I&R Training Manual is a foundation for the art and practice of Information and...
Resource Database Curators Manual
In the Resource Database Curator Manual (Volume 3), curators learn insights into standard human...
Community Resource Specialist Training Manual
One of the centerpieces of AIRS training, the Community Resource Specialist Manual (Volume 2)...
I&R Training Manual Quiz Questions & Answers
Each chapter in the three volumes of the training manual ends with quiz questions designed to test...
I&R Training Bundle Volumes 1 - 3
BEST VALUE | All Three Volumes + Question and Answer Booklets
The Inform USA I&R Training...
Recertification
To apply for recertification, complete the following steps:
Enter your training hour details...
On-Site Certification Exam
To be eligible for certification, Inform USA requires at least:
1 full year of employment in...