211 Northeast Michigan: Community Navigator
211 Northeast Michigan
211 Northeast Michigan is seeking a Community Navigator to help connect individuals and families with essential community resources and services. This position combines virtual and in-person engagement to support community members in accessing local programs, navigating MiBridges, and receiving information and referrals across Northeast Michigan.
Key responsibilities include:
- Conducting virtual and in-person community outreach and building relationships with community partners
- Providing education and presentations about 211 services and available resources
- Assisting individuals with navigating MiBridges and accessing community programs
- Coordinating with healthcare providers and community organizations to advocate for client needs
- Researching community resources and collaborating with the database team to maintain accurate information
- Responding to inquiries through phone, text, chat, and email
- Documenting client interactions and collecting data to support program improvement
- Participating in community events and supporting follow-up services for vulnerable individuals
Qualifications:
A high school diploma or equivalent is required, with an associate's or bachelor's degree in public health, social work, or a related field preferred. Candidates should have experience in community health, social services, or a related field, along with strong communication, interpersonal, and technology skills. Community Health Worker (CHW) certification, Mental Health First Aid certification, and bilingual skills are preferred.
Position Details:
This is a full-time, hourly, non-exempt position with a starting rate of $18 per hour, plus an additional $1 per hour for Spanish-speaking candidates. The position includes both remote and in-person work in Northeast Michigan, with extensive local travel required. Benefits include medical, dental, and vision insurance, a retirement savings plan, professional development opportunities, flexible working conditions, and employee assistance programs.
How to Apply:
Interested candidates should review the full job description for additional information about the position and qualifications. Application instructions and contact information were not provided in the job description.