Emergency Response Plan Rather than have every detail related to disaster response in one lengthy document, which makes it hard to find important information during a disaster, this document outlined the contents with an easy to follow table of contents that addressed leadership responsibilities... Continue Reading
Emergency Response Handbook This document outlined staff procedures for responding during different types of disasters. It included detailed instructions on where to find first aid supplies, defibrillator, fire extinguisher, and generator, including instructions on how to use these devices as... Continue Reading
007d Supervisor Questions This document asked critical and detailed questions specific to the supervisor responsibilities. It is the best set of questions I have seen that could increase the chances of successfully hiring the most qualified candidate for this position. Courtesy of King County... Continue Reading
A strong infographic about Secondary Service Indexing which communicates clearly an often misunderstood rule of database management has been created by 211EOK. The image would be helpful to new database curators as well as helpful to community resource specialists trying to understand why a... Continue Reading
Database Quality Assurance Policy HWMI This policy guides the organization's quality assurance practices for its resource database by clearly outlining the purpose, procedure and supporting tool for the work. Courtesy of Heart of West Michigan United Way's 2-1-1 This organization was on the... Continue Reading
Promising Practice: Database Quality Assurance Rubrics and Worksheet HWMI This tool guides curators through a comprehensive review of agency records, using criteria informed by the Inform USA Database Curator’s Manual, as well as the locally customized taxonomy and style guide as reference... Continue Reading
Promising Practice: Expected Training Outcomes for CRS This document provides clear expectations and examples of what CRS's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on the 2022... Continue Reading
Promising Practice: Resource Database TOC Learning Outcomes This document provides clear expectations and examples of what CRS-DC's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on... Continue Reading
Promising Practice: Database Audit Form This database audit form is very comprehensive; an excellent objective tool for auditing the work of database curators. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on the 2022 accreditation manual/criteria when... Continue Reading
211 and TogetherNow’s MyWayFinder partnership 211 and TogetherNow have partnered to build a community-centered system that connects individuals and service providers to accurate, up-to-date human service resource information, with the added ability to send and receive closed-loop... Continue Reading
Community Connections Desk (CCD) The Community Connects Desk (CCD), located within the City of Rochester Courthouse, offers in-person service navigation to individuals during court hours. Community members may be referred by judges or other court personnel to meet with a Community Navigator,... Continue Reading
Promising Practice: Day by Day Training Agenda Specialist This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County This organization was on the 2022 accreditation manual/criteria when this document was... Continue Reading
