I&R Staff Supervision Plan Template This procedure for supervision of I&R staff outlines the purpose of supervision, the schedule, goals, and the elements considered during supervision, such as call monitoring, documentation review, and professional development. Courtesy of... Continue Reading
Interviewing New Employees Manual The manual includes the job descriptions, interview questions, a behavioral assessment model, and interview matrix for key positions. There is also detailed guidance about what can and cannot legally be asked of candidates and the structure of the interview... Continue Reading
007d Supervisor Questions This document asked critical and detailed questions specific to the supervisor responsibilities. It is the best set of questions I have seen that could increase the chances of successfully hiring the most qualified candidate for this position. Courtesy of King County... Continue Reading
Promising Practice: Expected Training Outcomes for CRS This document provides clear expectations and examples of what CRS's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on the 2022... Continue Reading
Promising Practice: Resource Database TOC Learning Outcomes This document provides clear expectations and examples of what CRS-DC's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on... Continue Reading
Promising Practice: Database Audit Form This database audit form is very comprehensive; an excellent objective tool for auditing the work of database curators. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on the 2022 accreditation manual/criteria when... Continue Reading
Promising Practices: Day by Day Training Agenda Database This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County This organization was on the 2022 accreditation manual/criteria when this document was... Continue Reading
Promising Practice: Day by Day Training Agenda Specialist This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County This organization was on the 2022 accreditation manual/criteria when this document was... Continue Reading
Promising Practice: 211 Community Outreach Process This is an example of a post-event report that includes local event overview info, key metrics, evaluation and recommendations for the following year. Courtesy of 211 - PATH Inc. This organization was on the 2022 accreditation manual/criteria... Continue Reading
Promising Practice: Resource Specialist Interview Questions The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information... Continue Reading
Promising Practice: Interview Questions for Managers The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information Services This... Continue Reading
Promising Practice: Interview Questions for Service Navigators The interview questions developed for this job were well thought out and specific to the expectations of the position, which is beneficial in identifying the most qualified candidate. Courtesy of 211 - Findhelp Information... Continue Reading
