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Training resources and webinars.
Inform USA Webinar - Anatomy of a Good Call
What is being measured and evaluated in an interaction with a client? Who defines what a "good"...
Inform USA Webinar - Supporting Individuals in Crisis and Navigating Challenging Contacts
This webinar will provide an overview of ways to respond to individuals in crisis and/or suicidal...
Price:
$0
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Inform USA Webinar - Identifying and Empowering Problem Callers - Be an I&R Wizard
When people need help and don’t know where to turn, they follow the yellow brick road to...
Inform USA Webinar - Introduction to Uncomfortable Conversations
The Inform USA Equity and Access Committee proposes a webinar on people libraries and...
Inform USA Webinar Communication Techniques and Questions for Maximum Impact in Community Navigation
The Community Navigation assessment process uses a variety of communication techniques and...
Conference Registration Change Fee 2026
After March 1, 2026 all changes needing to be made for 2026 conference registrations will require...
Price:
$50
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Recertification
If your organization has a Platinum level membership, click here for the discounted application....
On-Site Certification Exam
Platinum Members should use this application link
To be eligible for certification, Inform USA...
Online Certification Exam
To be eligible for certification, Inform USA requires at least:
1 full year of employment in...
Certification Exam Retake
Use this form only if you have tested within the the past year and are applying to retake the exam.
On-Site Certification Exam Retake
Use this form only if you have tested within the the past year and are applying to retake the exam...
Recertification Payment
If your organization has a Platinum level membership, click here for the discounted application....
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Inform USA I&R Salary Survey (2025)