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Emergency Response Plan Rather than have every detail related to disaster response in one lengthy document, which makes it hard to find important information during a disaster, this document outlined the contents with an easy to follow table of contents that addressed leadership responsibilities... Continue Reading
To all Inform USA members and partners, I’m honored to join this community as your new Executive Director. For over 30 years, my work has centered on one mission: helping people get connected to the assistance, support, and opportunities that make their lives better. Whether it was in... Continue Reading
Community Navigation (I&R) Day 2025 honors the professionals who guide people to the support they need with compassion and calm. We know these are challenging times, so this year, the focus is on self-care and renewal. High demand, limited resources, and emotional exhaustion are part of the... Continue Reading
At Inform USA, we often explore ideas that strengthen our culture and connection. During a recent team read of The Culture Code by Daniel Coyle, one question sparked reflection: When have you truly felt a sense of belonging? One staff member’s journey captures what that can look like. Continue Reading
When I began my career in Community Navigation in the early 2000s, I did not fully know how to describe what I did. When people asked about my job, I stumbled for words. Some thought I was a social worker, others assumed I was a counselor. The truth was, it did not quite fit into the titles people... Continue Reading
Inform USA aims to provide information now that a federal shutdown of services has occurred. It is essential to note that all required payments must be made. Only discretionary spending is affected. Below, we outline activities and known guidance. Continue Reading
A letter from the Inform USA Board of Directors in response to recent world events. Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Important announcement about an upcoming leadership transition at Inform USA. Continue Reading
Written by Mary Cooksey, former Director of 2-1-1 Texas A Call for Help and current Inform USA Accreditation Reviewer When I was the director of 2-1-1 Texas A Call for Help, I often felt overwhelmed by the numerous high-priority tasks and the pressure to address them all simultaneously. To... Continue Reading
Announcing the winners of the 2025 Inform USA Awards! Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
