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I&R Activity Report The professional display of the information allows the viewer to easily identify trends in call volume, needs, unmet needs and reasons for unmet needs, as well as calls by region and other demographics. Courtesy of 211 Eastern Region - Community Navigation of Eastern... Continue Reading
Follow-Up Results Report Although the sample was small the report contained meaningful and detailed information that is easy to understand. Courtesy of 211 Eastern Region - Community Navigation of Eastern Ontario Continue Reading
Succession Plan This document emphasized the importance of continuously preparing and cross-training specific positions to be able to seamlessly take on another role if a key position becomes vacant. The easy-to-follow chart was a plus. Courtesy of 211 Eastern Region - Community Navigation of... Continue Reading
"Printable Community Resource List" tool In response to many requests from individuals and groups all over the state to have a personalized, printable, trusted, and up-to-date resource list, Indiana 211 developed the ability for anyone to do just that. Powered by the Indiana 211 resource... Continue Reading
Announcing the winners of the 2025 Inform USA Awards! Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
A brief letter from Executive Director, Katie Appold and President, Pam Hillier regarding U.S. and Canada relations. Continue Reading
Template for policy and/or procedure This template can be helpful when putting into writing your organization’s current practices, policies, and/or procedures; it may make quick work of getting things formatted in a way that is cohesive and more sustainably managed. Important items to note... Continue Reading
The contact center industry, however, is evolving. More people are seeking and, in some cases, demanding self-service options. Continue Reading
Meet The Representatives! We are thrilled to announce the formation of the State Advisory Committee (SAC), an exciting new initiative designed to elevate the work of Inform USA member organizations across the United States. In addition to providing support, guidance, and feedback to the Inform USA... Continue Reading
General Disaster/Emergency MOU/Mutual Aid Agreement This is a well-thought out and comprehensive MOU with other I&R's for the provision of service delivery during times of disaster. This is a useful guide and template that other I&R's can refer to and modify for their own purposes. It... Continue Reading
