Interested in submitting a blog article? Submit your content idea below, which will then be reviewed for appropriate inclusion on the Inform USA Blog.
Promising Practice: Data Snapshot This one-page, easy-to-read report highlights important data such as trends in needs and unmet needs in specific geographic areas, the results of two key quality assurance indicators, links to outreach materials, agency 211 profiles, and training requests. ... Continue Reading
Written by Mary Cooksey, former Director of 2-1-1 Texas A Call for Help and current Inform USA Accreditation Reviewer When I was the director of 2-1-1 Texas A Call for Help, I often felt overwhelmed by the numerous high-priority tasks and the pressure to address them all simultaneously. To... Continue Reading
Promising Practice: Standard Operating Procedure regarding Community Engagement Describes the regular routines, used by Indiana 211, to ensure they are meeting their individual and team goals related to spreading public awareness about Indiana 211 and seeking new resources in identified target... Continue Reading
Promising Practice: Target Community Guide This document describes how Indiana 211 uses data on resource referrals and unmet needs to identify target communities for seeking new resources, as well as call data to identify target communities for public awareness (see Standard 24.1 for more... Continue Reading
Promising Practice: I&R Activity Report The professional display of the information allows the viewer to easily identify trends in call volume, needs, unmet needs and reasons for unmet needs, as well as calls by region and other demographics. Courtesy of 211 Eastern Region - Community... Continue Reading
Promising Practice: Follow-Up Results Report Although the sample was small the report contained meaningful and detailed information that is easy to understand. Courtesy of 211 Eastern Region - Community Navigation of Eastern Ontario This organization was on the 2022 accreditation... Continue Reading
Promising Practice: Succession Plan This document emphasized the importance of continuously preparing and cross-training specific positions to be able to seamlessly take on another role if a key position becomes vacant. The easy-to-follow chart was a plus. Courtesy of 211 Eastern Region -... Continue Reading
Promising Practices: "Printable Community Resource List" tool In response to many requests from individuals and groups all over the state to have a personalized, printable, trusted, and up-to-date resource list, Indiana 211 developed the ability for anyone to do just that. Powered by the Indiana... Continue Reading
Announcing the winners of the 2025 Inform USA Awards! Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
A brief letter from Executive Director, Katie Appold and President, Pam Hillier regarding U.S. and Canada relations. Continue Reading
