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Promising Practices: Template for policy and/or procedure This template can be helpful when putting into writing your organization’s current practices, policies, and/or procedures; it may make quick work of getting things formatted in a way that is cohesive and more sustainably... Continue Reading
The contact center industry, however, is evolving. More people are seeking and, in some cases, demanding self-service options. Continue Reading
Meet The Representatives! We are thrilled to announce the formation of the State Advisory Committee (SAC), an exciting new initiative designed to elevate the work of Inform USA member organizations across the United States. In addition to providing support, guidance, and feedback to the Inform USA... Continue Reading
Promising Practice: General Disaster/Emergency MOU/Mutual Aid Agreement This is a well-thought out and comprehensive MOU with other I&R's for the provision of service delivery during times of disaster. This is a useful guide and template that other I&R's can refer to and modify for their... Continue Reading
"Memorandum of Understanding MOU's with Expiration Date" This is a very simple Cooperative Agreements document that tracks current partnerships, the date the agreement was signed, terms of the agreement and date of expiration. Courtesy of 2-1-1 Texas Permian Basin - Permian Basin Workforce... Continue Reading
Announcing Inform USA Certification Prep Cohorts! Continue Reading
Inform USA is excited to now offer Call Evaluations! Do you wish you had a way to enhance your contact centers' service delivery? Now you can through our call evaluation which can help Ensure compliance with Standards Provide Quantitative and qualitative scoring Identify training... Continue Reading
In response to President Trump's recent Executive Orders, we recognize the critical role that non-profit organizations and the Information and Referral (I&R) sector play in supporting individuals and communities across the country. To assist those who may be impacted, the following is a list... Continue Reading
Promising Practice:"2023 Internal Management Report" One example of an outreach report for an I&R, this is a very thorough and compelling report that was mailed out to all Dane County households. Courtesy of United Way 211 - United Way of Dane County This organization was on the 2022... Continue Reading
Promising Practice: "211 Service Area Report with Dane Dane Data 2023" This report lists all of their 211 activities for 2023. In accreditation, this is referred to as an I&R Activity Report. Courtesy of United Way 211 - United Way of Dane County This organization was on the 2022... Continue Reading
Promising Practice: "2023 Follow-up and Quality Assurance Report" The Follow-Up and Quality Assurance Survey and Report is well organized, easy-to-follow and addresses all of the major components. Courtesy of United Way 211 - United Way of Dane County This organization was on the 2022... Continue Reading
As an I&R professional, you play a critical role in supporting communities during disasters like the current fires in LA. But in times of crisis, prioritizing your well-being is crucial, especially when experiencing a disaster. Neglecting self-care can lead to burnout, making it harder to... Continue Reading
