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Certification Finance and Funding Industry News Inform USA Programs Promising Practices Promising Practices : Cooperative Relationships Promising Practices : Disaster Preparedness Promising Practices : Org Effectiveness Promising Practices : Resource Database Promising Practices : Service Delivery

New Contact Information for Inform USA (formerly AIRS)
New Contact Information for Inform USA (formerly AIRS)

We've recently updated our mailing, phone, and email addresses. Continue Reading

Postedby Katie Appold
Date posted07/20/2023


Certification FAQ
Certification FAQ

A quick list of some of our frequently asked questions. Continue Reading

Postedby Sarah Pottelberg
Date posted07/19/2023


Certification Study Suggestions
Certification Study Suggestions

Examinations are based on the following materials together with actual I&R experience. An experienced Information and Referral professional should be able to perform well without additional studying; however, coverage of this material, together with professional experience is an effective way... Continue Reading

Postedby Sarah Pottelberg
Date posted07/19/2023


Recertification
Recertification

An Inform USA Certification lasts for two years from the time you pass the examination. You must apply for re-certification before the end of that two-year period. You do not need to retake the exam to be recertified, but you must submit documentation for at least 10 hours of I&R... Continue Reading

Postedby Sarah Pottelberg
Date posted07/19/2023


AIRS is now Inform USA! Check out all the details.
AIRS is now Inform USA! Check out all the details.

The Alliance of Information & Referral Systems (AIRS) has rebranded to Inform USA! Learn more about this exciting change. Continue Reading

Postedby Katie Appold
Date posted07/1/2023


Verification Tracking Simplified (for resource database), courtesy of United Way of the Midlands
Verification Tracking Simplified (for resource database), courtesy of United Way of the Midlands

Verification Tracking Simplified (for resource database) A step by step process explaining how this organization tackles updating their resources, includes a process for coding the resources after the initial attempt is sent. Courtesy of United Way of the Midlands Continue Reading

Date posted04/15/2023


On-boarding Training, courtesy of 211 - United Way of Connecticut
On-boarding Training, courtesy of 211 - United Way of Connecticut

On-boarding Training This powerpoint outlines the points covered in this organization's onboarding training including but not limited to; training methodologies, training ambassadors, technology, training syllabus, etc. Courtesy of 211 - United Way of Connecticut Continue Reading

Date posted01/6/2023


211 Listing Policy, courtesy of Canadian Mental Health Association - Edmonton Region
211 Listing Policy, courtesy of Canadian Mental Health Association - Edmonton Region

211 Listing Policy Check out this “listing policy” that really reflects the local service and area. Courtesy of Canadian Mental Health Association - Edmonton Region Continue Reading

Date posted09/29/2022


Teams Schedule, courtesy of the Canadian Mental Health Association - Edmonton Region
Teams Schedule, courtesy of the Canadian Mental Health Association - Edmonton Region

Teams Schedule This document shows a commitment to building a process and documentation to ensure quality service delivery for emerging work. Courtesy of the Canadian Mental Health Association Continue Reading

Date posted09/29/2022


Evaluation Tool for an I&R Specialist, courtesy of United Way of Abilene
Evaluation Tool for an I&R Specialist, courtesy of United Way of Abilene

Evaluation Tool for an I&R Specialist This tool has various components to help assess the readiness of a call taker including; a pre-training self-assessment, selecting the correct call type, choosing proper taxonomy, name that presenting need, searching for local programs, etc.... Continue Reading

Date posted09/26/2022


Evaluation Tool, courtesy of 211 Texas A Call for Help - United Way of Abilene
Evaluation Tool, courtesy of 211 Texas A Call for Help - United Way of Abilene

Evaluation Tool This Evaluation Tool Document, used to measure the level of competency for Community Resource Specialists and Data Curators is well done. Courtesy of 211 Texas A Call for Help - United Way of Abilene Continue Reading

Date posted09/23/2022


Continuity of Operations & Disaster Plan, courtesy of 211 Texas - United Way for Greater Austin
Continuity of Operations & Disaster Plan, courtesy of 211 Texas - United Way for Greater Austin

Continuity of Operations & Disaster Plan This Emergency Operations and Business Continuity Plan is comprehensive. The plan includes contact information for key staff, vendors, and community partners. A document such as this would be very useful for I&R's during a disaster event.... Continue Reading

Date posted09/19/2022