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Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
A brief letter from Executive Director, Katie Appold and President, Pam Hillier regarding U.S. and Canada relations. Continue Reading
Promising Practices: Template for policy and/or procedure This template can be helpful when putting into writing your organization’s current practices, policies, and/or procedures; it may make quick work of getting things formatted in a way that is cohesive and more sustainably... Continue Reading
The contact center industry, however, is evolving. More people are seeking and, in some cases, demanding self-service options. Continue Reading
Meet The Representatives! We are thrilled to announce the formation of the State Advisory Committee (SAC), an exciting new initiative designed to elevate the work of Inform USA member organizations across the United States. In addition to providing support, guidance, and feedback to the Inform USA... Continue Reading
Announcing Inform USA Certification Prep Cohorts! Continue Reading
Inform USA is excited to now offer Call Evaluations! Do you wish you had a way to enhance your contact centers' service delivery? Now you can through our call evaluation which can help Ensure compliance with Standards Provide Quantitative and qualitative scoring Identify training... Continue Reading
In response to President Trump's recent Executive Orders, we recognize the critical role that non-profit organizations and the Information and Referral (I&R) sector play in supporting individuals and communities across the country. To assist those who may be impacted, the following is a list... Continue Reading
As an I&R professional, you play a critical role in supporting communities during disasters like the current fires in LA. But in times of crisis, prioritizing your well-being is crucial, especially when experiencing a disaster. Neglecting self-care can lead to burnout, making it harder to... Continue Reading
Networker Badges are virtual icons awarded to members who actively contribute in our networker group. Continue Reading
Written by Jennifer Abels, Accreditation Director Sometimes, when people think about the word “accreditation”, they have feelings of nervousness, or perhaps intimidation (based on a fear of getting caught doing something wrong). While I understand those feelings (because I once had... Continue Reading
Inform USA is pleased to announce the upgrade you’ve been waiting for - a new look and feel for the Learn site. Continue Reading
