Announcement of Upcoming Leadership Transition
Important announcement about an upcoming leadership transition at Inform USA. Continue Reading
Postedby Staff
Date posted06/12/2025
Industry News
Interested in submitting a blog article? Submit your content idea below, which will then be reviewed for appropriate inclusion on the Inform USA Blog.
Management Flow Chart
Written by Mary Cooksey, former Director of 2-1-1 Texas A Call for Help and current Inform USA Accreditation Reviewer When I was the director of 2-1-1 Texas A Call for Help, I often felt overwhelmed by the numerous high-priority tasks and the pressure to address them all simultaneously. To... Continue Reading
Date posted05/30/2025
2025 Inform USA Award Recipients
Announcing the winners of the 2025 Inform USA Awards! Continue Reading
Postedby Sarah Pottelberg
Date posted05/21/2025
Certified Individuals April 2025
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Date posted05/16/2025
Certified Individuals March 2025
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Date posted04/16/2025
Our Thoughts are with our Canadian Counterparts
A brief letter from Executive Director, Katie Appold and President, Pam Hillier regarding U.S. and Canada relations. Continue Reading
Postedby Staff
Date posted04/7/2025
Template for a Policy and/or a Procedure
Promising Practices: Template for policy and/or procedure This template can be helpful when putting into writing your organization’s current practices, policies, and/or procedures; it may make quick work of getting things formatted in a way that is cohesive and more sustainably... Continue Reading
Date posted04/2/2025
Are You Preparing for Self-Service Options. You Should.
The contact center industry, however, is evolving. More people are seeking and, in some cases, demanding self-service options. Continue Reading
Postedby Sandra Ray
Date posted04/1/2025
State Advisory Committee Representatives
Meet The Representatives! We are thrilled to announce the formation of the State Advisory Committee (SAC), an exciting new initiative designed to elevate the work of Inform USA member organizations across the United States. In addition to providing support, guidance, and feedback to the Inform USA... Continue Reading
Date posted03/25/2025
Certification Prep Cohorts
Announcing Inform USA Certification Prep Cohorts! Continue Reading
Postedby Sandra Ray
Date posted02/4/2025
Inform USA now offering Call Evaluations!
Inform USA is excited to now offer Call Evaluations! Do you wish you had a way to enhance your contact centers' service delivery? Now you can through our call evaluation which can help Ensure compliance with Standards Provide Quantitative and qualitative scoring Identify training... Continue Reading
Date posted02/3/2025
Resources in Response to the recent Executive Orders
In response to President Trump's recent Executive Orders, we recognize the critical role that non-profit organizations and the Information and Referral (I&R) sector play in supporting individuals and communities across the country. To assist those who may be impacted, the following is a list... Continue Reading
Date posted01/31/2025