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Database Quality Assurance Policy HWMI This policy guides the organization's quality assurance practices for its resource database by clearly outlining the purpose, procedure and supporting tool for the work. Courtesy of Heart of West Michigan United Way's 2-1-1 This organization was on the... Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Promising Practice: Expected Training Outcomes for CRS This document provides clear expectations and examples of what CRS's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on the 2022... Continue Reading
Promising Practice: Resource Database TOC Learning Outcomes This document provides clear expectations and examples of what CRS-DC's are expected to know after completing each of their training sections. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on... Continue Reading
Promising Practice: Database Audit Form This database audit form is very comprehensive; an excellent objective tool for auditing the work of database curators. Courtesy of 211 Contact Center - United Way of Greater Atlanta This organization was on the 2022 accreditation manual/criteria when... Continue Reading
211 and TogetherNow’s MyWayFinder partnership 211 and TogetherNow have partnered to build a community-centered system that connects individuals and service providers to accurate, up-to-date human service resource information, with the added ability to send and receive closed-loop... Continue Reading
Community Connections Desk (CCD) The Community Connects Desk (CCD), located within the City of Rochester Courthouse, offers in-person service navigation to individuals during court hours. Community members may be referred by judges or other court personnel to meet with a Community Navigator,... Continue Reading
A letter from the Inform USA Board of Directors in response to recent world events. Continue Reading
Promising Practice: Annual Report 2023 - 211 of DuPage County This two-page easy-to-read report highlights the activity of the I&R service including the number of contacts, needs and referrals, call trends by the month, the nature of requests, unmet needs, requests by geographic area and data... Continue Reading
Promising Practices: Day by Day Training Agenda Database This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County This organization was on the 2022 accreditation manual/criteria when this document was... Continue Reading
Promising Practice: Day by Day Training Agenda Specialist This document provides clear objectives and expected outcomes of each training section in an easy-to-read format. Courtesy of 211 of DuPage County This organization was on the 2022 accreditation manual/criteria when this document was... Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
