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Innovation Award Spotlight: Senior Resource Alliance
Innovation Award Spotlight: Senior Resource Alliance

As an Innovation Award winner, Senior Resource Alliance strives and succeeds to meet the time-sensitive needs of Central Florida’s aging population through its Comprehensive Emergency Management Plan (CEMP). The multi-level system activates during designated scenarios – such... Continue Reading

Postedby Sarah Pottelberg
Date posted06/30/2026


Member Spotlight: Crisis Connections
Member Spotlight: Crisis Connections

Member Spotlight: Crisis Connections Continue Reading

Postedby Leah Hayes
Date posted06/30/2026


Innovation Award Spotlight: VIA LINK
Innovation Award Spotlight: VIA LINK

From Information Provider to Regional Data Hub: How VIA LINK Built a Suite of Disaster DataTools When Hurricane Ida struck Louisiana in 2021, communities across Southeast Louisiana facedwidespread devastation. Like many 211 providers, VIA LINK found itself at the center of theresponse... Continue Reading

Postedby Andrew Holbein
Date posted06/23/2026


2026 Inform USA Award Recipients
2026 Inform USA Award Recipients

Announcing the winners of the 2026 Inform USA Awards! Continue Reading

Postedby Sarah Pottelberg
Date posted05/21/2026


Innovation Award Spotlight: LIFT (Leveraging Income for Tomorrow)
Innovation Award Spotlight: LIFT (Leveraging Income for Tomorrow)

When stability slips, LIFT steps in to help families stay afloat before crisis hits. Over 2,300 individuals served, with nearly $900,000 distributed in critical assistance. Continue Reading

Postedby Sarah Pottelberg
Date posted05/18/2026


Innovation Award Spotlight: Military and Family Helpline
Innovation Award Spotlight: Military and Family Helpline

Since launching as part of 211 services, the team has added 600+ military-connected resources and upported 4,500+ veterans, servicemembers, and their families in just 9 months. Continue Reading

Postedby Sarah Pottelberg
Date posted05/5/2026


Member Spotlight: National Council on Problem Gambling (NCPG)
Member Spotlight: National Council on Problem Gambling (NCPG)

Member Spotlight: National Council on Problem Gambling (NCPG) Continue Reading

Postedby Leah Hayes
Date posted04/28/2026


Member Spotlight: Family Resource Center (FRC)
Member Spotlight: Family Resource Center (FRC)

Member Spotlight: Family Resource Center (FRC) Continue Reading

Postedby Leah Hayes
Date posted03/31/2026


Member Spotlight: National Alopecia Areata Foundation (NAAF)
Member Spotlight: National Alopecia Areata Foundation (NAAF)

Member Spotlight: National Alopecia Areata Foundation (NAAF) Continue Reading

Postedby Leah Hayes
Date posted02/24/2026


Government Shutdown: Unpack Your Patience
Government Shutdown: Unpack Your Patience

The most important concept for Community Navigation programs to consider during a government shutdown is that we are the go-to place when people are hurting. Continue Reading

Postedby Sandra Ray
Date posted02/1/2026


Inform USA Member Spotlight- Richard Shutes
Inform USA Member Spotlight- Richard Shutes

Inform USA Member Spotlight: Richard Shutes Continue Reading

Postedby Leah Hayes
Date posted01/27/2026


Innovation Awards
Innovation Awards

The Inform USA Innovation Award recognizes organizations that have introduced impactful changes within their Community Navigation services. Whether through a simple yet effective adjustment or the execution of a bold, complex strategy, this award celebrates innovations that make a meaningful... Continue Reading

Postedby Sarah Pottelberg
Date posted01/22/2026