Director of 211 - Greater Twin Cities United Way
Director of 211 - Greater Twin Cities United Way Continue Reading
Postedby Leah Hayes
Date posted04/16/2026
Industry News
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Executive Director - Pathways of Central Ohio
Pathways of Central Ohio Pathways of Central Ohio is seeking an Executive Director to lead a mission-driven organization dedicated to connecting individuals and families across Central and Southeastern Ohio to essential health, mental health, and social services. Serving as both the strategic and... Continue Reading
Date posted04/3/2026
Member Spotlight: Family Resource Center (FRC)
Member Spotlight: Family Resource Center (FRC) Continue Reading
Postedby Leah Hayes
Date posted03/31/2026
Supervision Micro-Certification - March 2026
This Inform USA credential represents a special recognition for experienced I&R practitioners who complete the required curriculum and carries its own digital badge. Micro-certifications are only available to holders of a core Inform USA Certification. Continue Reading
Date posted03/16/2026
Member Spotlight: National Alopecia Areata Foundation (NAAF)
Member Spotlight: National Alopecia Areata Foundation (NAAF) Continue Reading
Postedby Leah Hayes
Date posted02/24/2026
Government Shutdown: Unpack Your Patience
The most important concept for Community Navigation programs to consider during a government shutdown is that we are the go-to place when people are hurting. Continue Reading
Postedby Sandra Ray
Date posted02/1/2026
Inform USA Member Spotlight
Inform USA Member Spotlight: Richard Shutes Continue Reading
Postedby Leah Hayes
Date posted01/27/2026
Innovation Awards
The Inform USA Innovation Award recognizes organizations that have introduced impactful changes within their Community Navigation services. Whether through a simple yet effective adjustment or the execution of a bold, complex strategy, this award celebrates innovations that make a meaningful... Continue Reading
Postedby Sarah Pottelberg
Date posted01/22/2026
Supporting Your Mental Health During the Holiday Season
For Community Navigation Professionals Continue Reading
Postedby Leah Hayes
Date posted12/11/2025
Template of QA Scoring Guide, courtesy of 211info
Template of QA Scoring Guide.xlsx This quality assurance tool measures not only the percent of records updated, but the accuracy of the updates (such as agency descriptions, grammar, style guide adherence, taxonomy, double indexing, etc). There are two scoring sections, one that allows the... Continue Reading
Date posted12/4/2025
Emergency Response Support for Partners courtesy of 211info
Emergency Response Support for Partners This one-page document succinctly describes 211info and its role and capabilities in times of disaster. The document concludes with an invitation to contact the 211info Statewide Emergency Management Director for additional information or to discuss how... Continue Reading
Date posted12/4/2025
Emergency Response Handbook courtesy of King County 211 - Crisis Connections
Emergency Response Handbook This document outlined staff procedures for responding during different types of disasters. It included detailed instructions on where to find first aid supplies, defibrillator, fire extinguisher, and generator, including instructions on how to use these devices as... Continue Reading
Date posted11/26/2025