2023 AIRS Award Recipients
Announcing the winners of the 2023 AIRS Awards! Continue Reading
Date posted08/28/2023
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Work from Home Playbook (for hybrid or virtual work), courtesy of 211 Southwest Region, Windsor
Work from Home Playbook (for hybrid or virtual work) The purpose of this Playbook is to explain the various protocols and best practices involved with working from home and provide the necessary tools to ensure Customer Contact Representatives (CCRs) are trained consistently. Courtesy... Continue Reading
Date posted08/21/2023
10 Budget Tips & Tricks for Year-End
Here are some tips and insights we’ve curated to help you maximize your current year’s budget and create a strong plan for the next year. Continue Reading
Postedby Katie Appold
Date posted08/21/2023
AIRS to Inform USA FAQs
Big changes bring questions and we have answers! Read the FAQs regarding the change from AIRS to Inform USA and associated technology changes. Continue Reading
Postedby Katie Appold
Date posted07/21/2023
New Contact Information for Inform USA (formerly AIRS)
We've recently updated our mailing, phone, and email addresses. Continue Reading
Postedby Katie Appold
Date posted07/20/2023
Certification FAQ
A quick list of some of our frequently asked questions. Continue Reading
Postedby Sarah Pottelberg
Date posted07/19/2023
Certification Study Suggestions
Examinations are based on the following materials together with actual I&R experience. An experienced Information and Referral professional should be able to perform well without additional studying; however, coverage of this material, together with professional experience is an effective way... Continue Reading
Postedby Sarah Pottelberg
Date posted07/19/2023
Recertification
An Inform USA Certification lasts for two years from the time you pass the examination. You must apply for re-certification before the end of that two-year period. You do not need to retake the exam to be recertified, but you must submit documentation for at least 10 hours of I&R... Continue Reading
Postedby Sarah Pottelberg
Date posted07/19/2023
AIRS is now Inform USA! Check out all the details.
The Alliance of Information & Referral Systems (AIRS) has rebranded to Inform USA! Learn more about this exciting change. Continue Reading
Postedby Katie Appold
Date posted07/1/2023
Verification Tracking Simplified (for resource database), courtesy of United Way of the Midlands
Verification Tracking Simplified (for resource database) A step by step process explaining how this organization tackles updating their resources, includes a process for coding the resources after the initial attempt is sent. Courtesy of United Way of the Midlands Continue Reading
Date posted04/15/2023
On-boarding Training, courtesy of 211 - United Way of Connecticut
On-boarding Training This powerpoint outlines the points covered in this organization's onboarding training including but not limited to; training methodologies, training ambassadors, technology, training syllabus, etc. Courtesy of 211 - United Way of Connecticut Continue Reading
Date posted01/6/2023
Teams Schedule, courtesy of the Canadian Mental Health Association - Edmonton Region
Teams Schedule This document shows a commitment to building a process and documentation to ensure quality service delivery for emerging work. Courtesy of the Canadian Mental Health Association Continue Reading
Date posted09/29/2022