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In May, I presented a session on the Risks of AI in I&R at the 2024 Inform USA Grand Gathering in Grand Rapids Michigan – it was probably my most popular session in 10 years of these conferences. So I'll recap a summary here in a series of posts. Continue Reading
Promising Practice: Crisis Training Syllabus and Crisis Training Manual The Crisis Intervention module is part of the Crisis Line Responder training that all front-line staff (including CRS) go through when they are hired at the Distress Centre. Crisis Line Responder training occurs both... Continue Reading
Promising Practice: Roberts Model - Tool for Crisis Calls Roberts Model of Crisis Intervention training could greatly enhance the skill level and reduce the fallout for a CRS handling difficult, demanding, & hysterical callers. Courtesy of 211 - Distress Centre Calgary This... Continue Reading
Here are our 2024 Inform USA award Winners! Continue Reading
The next version of the Inform USA Standards for Professional Information and Referral is now in the "Member Comment Phase". Continue Reading
Learn more about the different Inform USA Committees and Commissions and how you can get involved. Continue Reading
Promising Practice: Frequent Caller Case Review Team Meetings Each month, 211/988 Crisis Hotline, (a.k.a., 211 Pathways), pulls a list of callers who have called at least 10 times in the previous month. Prior to the meeting, the list is sent out and staff vote on who they would like to... Continue Reading
This Inform USA credential represents a special recognition for experienced I&R practitioners who complete the required curriculum and carries its own digital badge. Micro-certifications are only available to holders of a core Inform USA Certification. Continue Reading
One long time member of AIRS/Inform USA talks about her experience at our 2009 annual conference, and the difference it made to providing I&R for those with food insecurity across the state of Wisconsin. Continue Reading
Inform USA, the industry association representing information-and-referral (I&R) providers across government and nonprofit human service sectors, has added Greg Bloom to their team as the Sr. Director of Strategy and Partnerships. Greg is best known for his work leading the Open Referral... Continue Reading
Matthew Hundley, Certification Director for Inform USA has achieved the highly regarded CCP certification through the Institute for Credentialing Excellence. Continue Reading
November 16th is a national day of recognition of the Information and Referral (I&R) sector of human services! We've assembled some resources to help you celebrate! Continue Reading
