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Certification Certification : Certified Individuals Finance and Funding Industry News Inform USA Awards Inform USA Job Board Inform USA Programs Promising Practices Promising Practices : Cooperative Relationships Promising Practices : Disaster Preparedness Promising Practices : Org Effectiveness Promising Practices : Resource Database Promising Practices : Service Delivery

Certified Individuals January 2026
Certified Individuals January 2026

Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading

Date posted02/18/2026


Government Shutdown: Unpack Your Patience
Government Shutdown: Unpack Your Patience

The most important concept for Community Navigation programs to consider during a government shutdown is that we are the go-to place when people are hurting. Continue Reading

Postedby Sandra Ray
Date posted02/1/2026


Community Data & Partnerships Coordinator
Community Data & Partnerships Coordinator

Community Data & Partnerships Coordinator (211 / 988 Wellsky Resource and Reporting) (Walnut Creek, CA - Onsite) Continue Reading

Date posted01/28/2026


Innovation Awards
Innovation Awards

The Inform USA Innovation Award recognizes organizations that have introduced impactful changes within their Community Navigation services. Whether through a simple yet effective adjustment or the execution of a bold, complex strategy, this award celebrates innovations that make a meaningful... Continue Reading

Postedby Sarah Pottelberg
Date posted01/22/2026


Emergency Operations Manual - courtesy of 232-Help
Emergency Operations Manual - courtesy of 232-Help

Emergency Operations Manual This document is comprehensive and well-organized. The Table of Contents lists the key elements of the plan and the relevant page number. In addition to presenting the roles, policies, and procedures, there are templates for checklists to be used to ensure key actions... Continue Reading

Date posted01/16/2026


I&R Staff Supervision Plan Template - courtesy of 232-Help
I&R Staff Supervision Plan Template - courtesy of 232-Help

I&R Staff Supervision Plan Template This procedure for supervision of I&R staff outlines the purpose of supervision, the schedule, goals, and the elements considered during supervision, such as call monitoring, documentation review, and professional development. Courtesy of... Continue Reading

Date posted01/16/2026


Interviewing New Employees Manual - courtesy of 232-Help
Interviewing New Employees Manual - courtesy of 232-Help

Interviewing New Employees Manual The manual includes the job descriptions, interview questions, a behavioral assessment model, and interview matrix for key positions. There is also detailed guidance about what can and cannot legally be asked of candidates and the structure of the interview... Continue Reading

Date posted01/16/2026


Certified Individuals December 2025
Certified Individuals December 2025

Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading

Date posted01/15/2026


Workforce Management Supervisor
Workforce Management Supervisor

211 Broward - Workforce Management Supervisor (Remote, Florida residents only) Continue Reading

Date posted12/15/2025


Certified Individuals November 2025
Certified Individuals November 2025

Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading

Date posted12/15/2025


Information Specialist
Information Specialist

Epilepsy Foundation - Information Specialist Continue Reading

Date posted12/9/2025


Resource Data Curator
Resource Data Curator

Smart Columbus- Resource Data Curator Continue Reading

Date posted12/9/2025