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Emergency Operations Manual This document is comprehensive and well-organized. The Table of Contents lists the key elements of the plan and the relevant page number. In addition to presenting the roles, policies, and procedures, there are templates for checklists to be used to ensure key actions... Continue Reading
I&R Staff Supervision Plan Template This procedure for supervision of I&R staff outlines the purpose of supervision, the schedule, goals, and the elements considered during supervision, such as call monitoring, documentation review, and professional development. Courtesy of... Continue Reading
Interviewing New Employees Manual The manual includes the job descriptions, interview questions, a behavioral assessment model, and interview matrix for key positions. There is also detailed guidance about what can and cannot legally be asked of candidates and the structure of the interview... Continue Reading
211 Broward - Workforce Management Supervisor (Remote, Florida residents only) Continue Reading
Epilepsy Foundation - Information Specialist Continue Reading
Template of QA Scoring Guide.xlsx This quality assurance tool measures not only the percent of records updated, but the accuracy of the updates (such as agency descriptions, grammar, style guide adherence, taxonomy, double indexing, etc). There are two scoring sections, one that allows the... Continue Reading
Emergency Response Support for Partners This one-page document succinctly describes 211info and its role and capabilities in times of disaster. The document concludes with an invitation to contact the 211info Statewide Emergency Management Director for additional information or to discuss how... Continue Reading
Emergency Response Plan Rather than have every detail related to disaster response in one lengthy document, which makes it hard to find important information during a disaster, this document outlined the contents with an easy to follow table of contents that addressed leadership responsibilities... Continue Reading
Emergency Response Handbook This document outlined staff procedures for responding during different types of disasters. It included detailed instructions on where to find first aid supplies, defibrillator, fire extinguisher, and generator, including instructions on how to use these devices as... Continue Reading
007d Supervisor Questions This document asked critical and detailed questions specific to the supervisor responsibilities. It is the best set of questions I have seen that could increase the chances of successfully hiring the most qualified candidate for this position. Courtesy of King County... Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
