Workforce Management Supervisor
211 Broward - Workforce Management Supervisor (Remote, Florida residents only) Continue Reading
Date posted12/15/2025
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Information Specialist
Epilepsy Foundation - Information Specialist Continue Reading
Date posted12/9/2025
Template of QA Scoring Guide, courtesy of 211info
Template of QA Scoring Guide.xlsx This quality assurance tool measures not only the percent of records updated, but the accuracy of the updates (such as agency descriptions, grammar, style guide adherence, taxonomy, double indexing, etc). There are two scoring sections, one that allows the... Continue Reading
Date posted12/4/2025
Emergency Response Support for Partners courtesy of 211info
Emergency Response Support for Partners This one-page document succinctly describes 211info and its role and capabilities in times of disaster. The document concludes with an invitation to contact the 211info Statewide Emergency Management Director for additional information or to discuss how... Continue Reading
Date posted12/4/2025
Emergency Response Plan courtesy of King County 211 - Crisis Connections
Emergency Response Plan Rather than have every detail related to disaster response in one lengthy document, which makes it hard to find important information during a disaster, this document outlined the contents with an easy to follow table of contents that addressed leadership responsibilities... Continue Reading
Date posted11/26/2025
Emergency Response Handbook courtesy of King County 211 - Crisis Connections
Emergency Response Handbook This document outlined staff procedures for responding during different types of disasters. It included detailed instructions on where to find first aid supplies, defibrillator, fire extinguisher, and generator, including instructions on how to use these devices as... Continue Reading
Date posted11/26/2025
Supervisor Interview Questions courtesy of King County 211 - Crisis Connections
007d Supervisor Questions This document asked critical and detailed questions specific to the supervisor responsibilities. It is the best set of questions I have seen that could increase the chances of successfully hiring the most qualified candidate for this position. Courtesy of King County... Continue Reading
Date posted11/26/2025
Services NOT to be Indexed courtesy of 211 Eastern Oklahoma (211EOK) - Tulsa Area United Way
A strong infographic about Secondary Service Indexing which communicates clearly an often misunderstood rule of database management has been created by 211EOK. The image would be helpful to new database curators as well as helpful to community resource specialists trying to understand why a... Continue Reading
Date posted11/20/2025
Certified Individuals October 2025
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Date posted11/20/2025
A Letter from Our New Executive Director, Steve Rippe
To all Inform USA members and partners, I’m honored to join this community as your new Executive Director. For over 30 years, my work has centered on one mission: helping people get connected to the assistance, support, and opportunities that make their lives better. Whether it was in... Continue Reading
Postedby Steve Rippe
Date posted11/17/2025
Celebrating Community Navigation (I&R) Day 2025
Community Navigation (I&R) Day 2025 honors the professionals who guide people to the support they need with compassion and calm. We know these are challenging times, so this year, the focus is on self-care and renewal. High demand, limited resources, and emotional exhaustion are part of the... Continue Reading
Postedby Leah Hayes
Date posted11/10/2025