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Written by Mary Cooksey, former Director of 2-1-1 Texas A Call for Help and current Inform USA Accreditation Reviewer When I was the director of 2-1-1 Texas A Call for Help, I often felt overwhelmed by the numerous high-priority tasks and the pressure to address them all simultaneously. To... Continue Reading
Standard Operating Procedure regarding Community Engagement Describes the regular routines, used by Indiana 211, to ensure they are meeting their individual and team goals related to spreading public awareness about Indiana 211 and seeking new resources in identified target communities. It... Continue Reading
Target Community Guide This document describes how Indiana 211 uses data on resource referrals and unmet needs to identify target communities for seeking new resources, as well as call data to identify target communities for public awareness (see Standard 24.1 for more information). Courtesy of... Continue Reading
I&R Activity Report The professional display of the information allows the viewer to easily identify trends in call volume, needs, unmet needs and reasons for unmet needs, as well as calls by region and other demographics. Courtesy of 211 Eastern Region - Community Navigation of Eastern... Continue Reading
Follow-Up Results Report Although the sample was small the report contained meaningful and detailed information that is easy to understand. Courtesy of 211 Eastern Region - Community Navigation of Eastern Ontario Continue Reading
Succession Plan This document emphasized the importance of continuously preparing and cross-training specific positions to be able to seamlessly take on another role if a key position becomes vacant. The easy-to-follow chart was a plus. Courtesy of 211 Eastern Region - Community Navigation of... Continue Reading
"Printable Community Resource List" tool In response to many requests from individuals and groups all over the state to have a personalized, printable, trusted, and up-to-date resource list, Indiana 211 developed the ability for anyone to do just that. Powered by the Indiana 211 resource... Continue Reading
Announcing the winners of the 2025 Inform USA Awards! Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
A brief letter from Executive Director, Katie Appold and President, Pam Hillier regarding U.S. and Canada relations. Continue Reading
Template for policy and/or procedure This template can be helpful when putting into writing your organization’s current practices, policies, and/or procedures; it may make quick work of getting things formatted in a way that is cohesive and more sustainably managed. Important items to note... Continue Reading
