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This Inform USA credential represents a special recognition for experienced I&R practitioners who complete the required curriculum and carries its own digital badge. Micro-certifications are only available to holders of a core Inform USA Certification. Continue Reading
Division of Labor During Times of Disaster 211 Virginia has created this document, Division of Labor During Times of Disaster, that outlines the process/details how the program divides responsibilities, by team for disaster duties –before, during, and after. This three-part team system of... Continue Reading
United Way of Summit and Medina - Database Quality Assurance The form, originally gleaned from the field at large, has been continually modified to align with this program's style guide and indexing rules, for use in their peer process to double-check resource record data entry. Courtesy of... Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
The most important concept for Community Navigation programs to consider during a government shutdown is that we are the go-to place when people are hurting. Continue Reading
Community Data & Partnerships Coordinator (211 / 988 Wellsky Resource and Reporting) (Walnut Creek, CA - Onsite) Continue Reading
The Inform USA Innovation Award recognizes organizations that have introduced impactful changes within their Community Navigation services. Whether through a simple yet effective adjustment or the execution of a bold, complex strategy, this award celebrates innovations that make a meaningful... Continue Reading
I&R Staff Supervision Plan Template This procedure for supervision of I&R staff outlines the purpose of supervision, the schedule, goals, and the elements considered during supervision, such as call monitoring, documentation review, and professional development. Courtesy of... Continue Reading
Interviewing New Employees Manual The manual includes the job descriptions, interview questions, a behavioral assessment model, and interview matrix for key positions. There is also detailed guidance about what can and cannot legally be asked of candidates and the structure of the interview... Continue Reading
Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading
211 Broward - Workforce Management Supervisor (Remote, Florida residents only) Continue Reading
