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Certification Certification : Certified Individuals Finance and Funding Industry News Inform USA Awards Inform USA Job Board Inform USA Programs Promising Practices Promising Practices : Cooperative Relationships Promising Practices : Disaster Preparedness Promising Practices : Org Effectiveness Promising Practices : Resource Database Promising Practices : Service Delivery

Certified Individuals March 2026
Certified Individuals March 2026

Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading

Date posted04/16/2026


Director of 211 - Greater Twin Cities United Way
Director of 211 - Greater Twin Cities United Way

Director of 211 - Greater Twin Cities United Way Continue Reading

Postedby Leah Hayes
Date posted04/16/2026


Executive Director - Pathways of Central Ohio
Executive Director - Pathways of Central Ohio

Pathways of Central Ohio Pathways of Central Ohio is seeking an Executive Director to lead a mission-driven organization dedicated to connecting individuals and families across Central and Southeastern Ohio to essential health, mental health, and social services. Serving as both the strategic and... Continue Reading

Date posted04/3/2026


Certified Individuals February 2026
Certified Individuals February 2026

Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading

Date posted03/18/2026


Supervision Micro-Certification - March 2026
Supervision Micro-Certification - March 2026

This Inform USA credential represents a special recognition for experienced I&R practitioners who complete the required curriculum and carries its own digital badge. Micro-certifications are only available to holders of a core Inform USA Certification. Continue Reading

Date posted03/16/2026


Division of Labor During Times of Disaster, courtesy of 211 Virginia, Council of Community Services
Division of Labor During Times of Disaster, courtesy of 211 Virginia, Council of Community Services

Division of Labor During Times of Disaster 211 Virginia has created this document, Division of Labor During Times of Disaster, that outlines the process/details how the program divides responsibilities, by team for disaster duties –before, during, and after. This three-part team system of... Continue Reading

Date posted03/9/2026


Database Quality Assurance Peer Form - Courtesy of United Way of Summit and Medina 211 
Database Quality Assurance Peer Form - Courtesy of United Way of Summit and Medina 211 

United Way of Summit and Medina - Database Quality Assurance The form, originally gleaned from the field at large, has been continually modified to align with this program's style guide and indexing rules, for use in their peer process to double-check resource record data entry. Courtesy of... Continue Reading

Date posted03/6/2026


Certified Individuals January 2026
Certified Individuals January 2026

Each month we announce those who received a certification as a Community Resource Specialist (CRS). Specializations in Aging and Disability and Database Curation Continue Reading

Date posted02/18/2026


Government Shutdown: Unpack Your Patience
Government Shutdown: Unpack Your Patience

The most important concept for Community Navigation programs to consider during a government shutdown is that we are the go-to place when people are hurting. Continue Reading

Postedby Sandra Ray
Date posted02/1/2026


Community Data & Partnerships Coordinator
Community Data & Partnerships Coordinator

Community Data & Partnerships Coordinator (211 / 988 Wellsky Resource and Reporting) (Walnut Creek, CA - Onsite) Continue Reading

Date posted01/28/2026


Innovation Awards
Innovation Awards

The Inform USA Innovation Award recognizes organizations that have introduced impactful changes within their Community Navigation services. Whether through a simple yet effective adjustment or the execution of a bold, complex strategy, this award celebrates innovations that make a meaningful... Continue Reading

Postedby Sarah Pottelberg
Date posted01/22/2026


Interviewing New Employees Manual - courtesy of 232-Help
Interviewing New Employees Manual - courtesy of 232-Help

Interviewing New Employees Manual The manual includes the job descriptions, interview questions, a behavioral assessment model, and interview matrix for key positions. There is also detailed guidance about what can and cannot legally be asked of candidates and the structure of the interview... Continue Reading

Date posted01/16/2026